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    Support Technician - Swindon, United Kingdom - Best Selection

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    Description
    Product Support Technician

    Our consumer electronics products manufacturing client is seeking a Product Support Technician. The ideal candidate will have a background in IT support, excellent communication skills, and a passion for assisting customers. Provide technical support to customers via various channels, including face-to-face interactions, phone calls, and online communication platforms.


    • Utilise CRM systems for case logging, tracking, and resolution.
    • Conduct product training sessions for customers to enhance their understanding and proficiency in using our software.
    • Perform software testing to identify bugs, glitches, and potential improvements before product release.
    • Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions.
    • Document all customer interactions, technical issues, and resolutions accurately and comprehensively within the CRM system.
    • Keep up-to-date with product knowledge, technology trends, and best practices in customer support.
    • Assist in creating and updating support documentation, manuals, and knowledge base articles.
    Proven experience in IT support or a related field.


    • Strong technical aptitude with expertise in Windows operating systems.
    • Experience using CRM systems for case logging and management.
    *


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