- Utilise CRM systems for case logging, tracking, and resolution.
- Conduct product training sessions for customers to enhance their understanding and proficiency in using our software.
- Perform software testing to identify bugs, glitches, and potential improvements before product release.
- Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions.
- Document all customer interactions, technical issues, and resolutions accurately and comprehensively within the CRM system.
- Keep up-to-date with product knowledge, technology trends, and best practices in customer support.
- Assist in creating and updating support documentation, manuals, and knowledge base articles.
- Strong technical aptitude with expertise in Windows operating systems.
- Experience using CRM systems for case logging and management.
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Ict Support Technician
2 days ago
PLANET RECRUITMENT SERVICES LTD Swindon, United Kingdom**ICT Support Technician** · **Swindon** · **£25k - plus benefits** · **Our client is looking for an IT professional who is hard working, trustworthy and has a passion for IT. Our client has goals to grow in the coming years so getting in now will give you a chance to grow with t ...
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IT Support Technician
1 day ago
Omega Resource Group Gloucester, United Kingdom Full timeIT Support Technician · Location: Gloucester · Shift : Day shift · Salary: £25000 to £27,000 per annum · Excellent Benefits package & great working environment · Calling all IT Support Technicians, my successful client is looking for an expereinced IT support \technician to join ...
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IT Support Technician
1 week ago
Jonathan Lee Recruitment Gloucester, United KingdomIT Support Technician · Salary - £28,000 - £32,000 · Location - Gloucester · As the IT Support Analyst, you will be required to: · - Provide 1st and 2nd line support to on-site and remote users. · - Maintain and support end user hardware, operating systems, and client software. · ...
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IT Support Technician
2 days ago
G B Solutions Gloucester, United Kingdom**2nd Line Support** · **Gloucester** · **To £30,000** · Longstanding IT Support and Software Development is looking for a 2nd Line Support Technician · **Duties and Responsibilities** · - Provide technical support via remote-access systems or on-site · - Diagnose and repair hard ...
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Support Technician
1 week ago
Science and Technology Facilities Council Didcot, United Kingdom**Science and Technology Facilities Council** · **Mechanical Support Technician · **Salary**:25,702** to **27,938** per annum (dependent on skills and experience). · **Allowances**: A Specialist Allowance of up to 2,000 per annum is also available for this role. · **Hours**: Full ...
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Mechanical Support Technician
4 days ago
Diamond Light Source Didcot, United Kingdom Full timeSalary £23,350 - £24,568 / £29,778 - £31,679 per annum · Harwell, Oxfordshire - Based onsite · About Us · Diamond Light Source is one of the most advanced scientific facilities in the world, and its pioneering capabilities and talented staff are helping to keep the UK at the fore ...
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Animal Support Technician
1 day ago
UK Health Security Agency Porton Down, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £22,194 - £24,184- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Administrative Officer**Contract type**: · - Fixed term**Length of employment**: · - 12 Months**Type of role**: · - Sci ...
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Animal Support Technician
1 week ago
UK Health Security Agency Porton Down, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £22,370 - £24,184**Job grade**: · - Administrative Officer**Contract type**: · - Fixed term**Length of employment**: · - 12 Months**Type of role**: · - Science**Working pattern**: · - Full-time**Number of jobs available**: · ...
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Product Support Technician
4 days ago
Best Selection Swindon, United Kingdom Permanent, Full timeProduct Support Technician · Our consumer electronics products manufacturing client is seeking a Product Support Technician. The ideal candidate will have a background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providin ...
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IT Application Support Technician
1 week ago
AlertSystems Trowbridge, United Kingdom Full timeIT Application Support Technician · Location: Trowbridge, Wiltshire - Onsite · Salary: £25,000 - £26,000 a year – Permanent, Full Time. · AlertSystems is a leading supplier of integrated electronic security systems, with an enviable blue-chip client base and a reputation for bein ...
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Product Support Technician
1 week ago
Best Selection Swindon, United Kingdom Permanent, Full timeProduct Support Technician · Our consumer electronics products manufacturing client is seeking a Product Support Technician. The ideal candidate will have a background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providin ...
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Customer Support Technician
1 week ago
Best Selection Swindon, United Kingdom Permanent, Full timePosition: Customer Support Technician · Our consumer electronics industry client is seeking an experienced Customer Support Technician. · . The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for assisting customers. The ...
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IT Support Technician Apprentice
6 days ago
QA Ltd Wickwar, United Kingdom**Who you'll be working for**: · Since the late 1950s, the companies that today make up Alderley have been at the forefront of the oil and gas engineering industry. As an independent solutions provider, it's our people that make the difference. Today, our local teams work closely ...
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IT Graduate Support Technician
1 week ago
RedRock Consulting Swindon, United KingdomJunior/Graduate IT Support Analyst x 3 - Swindon - New - Training & Progression · £25k - £28k + Bonus + Benefits · A leading organisation in the Swindon area requires a number of junior/graduate IT Support Analysts to joins it growing support function. Suitable candidates will ...
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IT Technician/support Officer
2 weeks ago
Astreya Swindon, United KingdomAstreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively produc ...
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IT Graduate Support Technician
1 week ago
RedRock Consulting Swindon, United KingdomJunior/Graduate IT Support Analyst x 2 - Swindon - New - Training & Progression£25k - £28k + Bonus + BenefitsA leading organisation in the Swindon area requires a number of junior/graduate IT Support Analysts to joins it growing support function. Suitable candidates will have the ...
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Audio Visual Support Technician
1 week ago
Science and Technology Facilities Council Didcot, United Kingdom**Audio Visual Support Technician** · **Salary**: £20,129 - £21,879 · **Hours**: Full time · **Contract Type**: Open Ended. · **Location**: Science and Technology Facilities Council, Rutherford Appleton Laboratory Harwell, Oxfordshire · STFC Digital Infrastructure is responsible ...
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Mobile HGV Technician
1 day ago
Sprint Recruitment Limited Swindon, United Kingdom Full timeobile HGV Technician · Location of the Mobile HGV Technician / HGV Technician / HGV Mechanic / Fleet Engineer / Fleet Maintenance Engineer / Diesel Mechanic / Mobile Mechanic / Mobile Fleet Engineer / Fleet Maintenance Technician / Mobile Service Technician - Swindon area · Salar ...
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Pharmacy Homecare Assistant
8 hours ago
Great Western Hospitals NHS Foundation Trust Swindon, United KingdomTo work as a core member of the pharmacy homecare team under the supervision of the lead pharmacy technician for homecare supporting the wider team in the day to day processing of prescriptions and payment of invoices. · To support the homecare technician(s) to ensure the service ...
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Occupational Health Technician
1 week ago
Gel Resourcing Ltd Swindon, United KingdomOccupational Health Technician / Trainee · A leading client of ours in Swindon is looking for an Occupational Health Technician / Trainee Occupational Health Technician, to work on a full-time, permanent basis within their friendly and supportive team. · They will also consider s ...
Support Technician - Swindon, United Kingdom - Best Selection
Description
Product Support TechnicianOur consumer electronics products manufacturing client is seeking a Product Support Technician. The ideal candidate will have a background in IT support, excellent communication skills, and a passion for assisting customers. Provide technical support to customers via various channels, including face-to-face interactions, phone calls, and online communication platforms.