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    Impact Client Communications Manager - London, United Kingdom - Herbert Smith Freehills

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    Full time
    Description
    JOB DESCRIPTION

    About Herbert Smith Freehills

    As one of the world's leading law firms, we advise many of the largest and most ambitious organisations across all major regions of the globe. With over 5,000 people, including 3,100 lawyers and over 2,000 business services professionals, operating from our global network of offices across Asia Pacific, Europe, the Middle East and North America, Herbert Smith Freehills is at the heart of the new global business landscape providing premium quality, full-service legal advice.

    We recognise that the success of our business and our clients relies on the skills, knowledge and ideas of all our people. Our environment is one in which high performance is expected, in return, we will provide you with rewards and opportunities tailored to your personal and professional goals.

    The Opportunity

    The Opportunity:

    Key responsibilities:

  • A core part of our Pro Bono, RB and D&I offering, developing an in depth understanding of our work in this space and championing this work across engagements with clients.
  • First port of call for client enquiries and requests for information related to Pro Bono, Responsible Business, D&I.
  • Handle all information requests from clients across Pro Bono, Responsible Business, D&I and wider ESG topics such as HR and Responsible Procurement.
  • Project manage multiple other HSF teams to obtain relevant data and metrics for third party assessment platforms, which are regularly used by our clients.
  • Organise, maintain and update responses for frequently asked questions on the pitching hub.
  • Maintaining a tracker of all client requests and engagements, producing an annual summary.
  • Project manage the annual Responsible Business Report, which involves working with multiple stakeholders across the Firm and with the external copywriter/consultants.
  • Work closely with the responsible business, pro bono and D&I teams to strategically align communications and to keep up to date with strategic developments, new areas of work.
  • Work with Client Relationship Managers to ensure that strategic Pro Bono, Responsible Business and D&I partnerships with clients are managed in a strategic way to maximise benefits to the Firm.
  • Review client engagement letters, codes of conduct and contractual terms to ensure that their requirements are in line with our internal impact parameters and strategy.
  • Prepare and submit directory and award submissions related to Pro Bono, Responsible Business and D&I
  • Develop and delivering an integrated, scalable communications plan that emphasises culture and employee engagement across multiple teams in different geographies.
  • Develop strong internal relationships with key contacts across the business (including the internal and external communications teams) to ensure the seamless flow of information and knowledge sharing.
  • Produce content for marketing materials and work with the marketing team on maintaining content on the Pro Bono, Responsible Business and D&I web pages.
  • Key Stakeholders:

  • Our clients
  • Responsible Business, D&I and Pro Bono teams.
  • Business Development teams.
  • Internal and External Communication teams.
  • Pitching team.
  • GC&R
  • HR teams
  • Client Relationship Managers and other client-facing team members.
  • Qualifications, Skills and Experience:

  • Compelling and versatile written communicator.
  • Ability to manage multiple projects involving coordination with various departments both internally and externally, working to tight deadlines.
  • Excellent communication skills in English (written and oral) with strong attention to detail.
  • Significant experience in creative story-telling at local, regional and global levels.
  • Passion for pro bono, responsible business and/or D&I and a good understanding of how they operate within a corporate environment
  • Confident working with data
  • A strong ability to positively challenge and influence at all levels of the business.
  • Ability to prioritise and work autonomously with little supervision.
  • Team

    Human Resources

    Working Pattern

    Full time

    Location

    London

    Contract type

    Fixed Term Contract

    Diversity & Inclusion

    At Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator. People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us. We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work. We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling highly engaged in meaningful work.

    We understand that you have commitments and personal interests outside of work and we strive to create a working environment based on mutual trust and respect, in which you can perform at your best whilst maintaining sustainable balance across your life.



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