-
IT Service Desk Analyst
5 days ago
Owen Daniels Consultancy London, United Kingdom**ROLE - IT Service Desk Analyst** · **LOCATION - West London** · **SALARY - £30,000 - £35,000** · **PERMANENT** · We have partnered with a global consumables manufacturing company based in West London who are going through a period of growth right now and are hiring for an IT Se ...
-
IT Service Desk Analyst
5 days ago
Computappoint London, United KingdomIT Service Desk Analyst - Azure, O365, ServiceNow - Perm - £45k + benefits and bonuses · **Skills: Azure, O365, Windows, MS Office, Active Directory, ServiceNow, Hybrid working model days per week onsite)** · A leading financial organisation are looking to hire a Senior IT Servic ...
-
Service Desk Analyst
1 week ago
Jonothan Bosworth London, United Kingdom**Service Desk Analyst | London | up to circa £29,000** · We are currently looking for 1st | 2nd Line **Service Desk Analysts** to be based in our clients' London office. · Currently working 3 days in the office 2 days from home. · Our client is an award winning, friendly & progr ...
-
IT Service Desk Analyst
3 days ago
Tech Pursuit London, United Kingdom**Service Desk Analyst (1st Line) - 3 month contract - Day rate - Immediate start** · We have an exciting opportunity for a Service Desk Analyst to join a leading retail company. · This will be a 3 month contract, paying a competitve day rate and the company want an immediate sta ...
-
Service Desk Analyst
1 week ago
eFinancialCareers London, United KingdomOur client is considered one of the top macro-Hedge Funds in the world, the industry award-winning company want to grow their existing team based in London and are currently searching for a highly skilled Service Desk Analyst. The Service Desk Analyst willneed to provide support ...
-
Service Desk Analyst
5 days ago
Huntress London, United KingdomJob title: Service Desk Analyst · **Salary**: £28-£32k · Location: London · One of my clients, who is a global Law practice, is currently seeking a Service Desk Analyst to join their IT team based in the city. · This role will suit someone with over 12 months experience working i ...
-
IT Service Desk Analyst
1 week ago
HARTLEYCO LTD London, United KingdomI'm currently hiring for an IT Service Desk Analyst on behalf of a Managed Services Provider business based in West London. · You will be responsible for service desk support around predominantly Microsoft technologies. · Below are the key skills (in order of importance): · - Win ...
-
Service Level Analyst
3 days ago
Eden Brown Synergy London, United Kingdom**Service Level Analyst** · Eden Brown Synergy is currently working in partnership with a Central Government Organisation which is looking to recruit a Service Level Analyst on an interim basis. The post holder will join the IT Service Management department and support the Servic ...
-
Service Desk Analyst
5 days ago
Nigel Frank International London, United Kingdom**Service Desk Analyst-London-up to £40,000** · This client is an established client of Nigel Frank who are currently recruiting for a Service Desk Analyst (1st/2nd Line). They are an established Insurance company and have just stepped into the Azure space. · This client is part ...
-
IT Service Desk Analyst
6 days ago
HARTLEYCO LTD London, United KingdomI'm currently hiring for an IT Service Desk Analyst on behalf of a Managed Services Provider based in West London. · You will be responsible for service desk support around predominantly Microsoft technologies. · Below are the key skills (in order of importance): · - Windows 10/1 ...
-
IT Service Desk Analyst
1 day ago
Lorien London, United KingdomIT Service Desk Analyst - 1st and 2nd Line - Insurance · - £20,000 - £25,000 · - Permanent · - 5 days on site - Liverpool St area. · - Will suit someone junior in their career · - Diverse Company culture · We are working with a global brand in the insurance market that is looking ...
-
Service Support Analyst
1 week ago
eFinancialCareers London, United KingdomOur client, a leading insurance firm, is looking for a Service Support Analyst to join their team in London. · **Responsibilities of the Service Support Analyst (London)**: · - Troubleshoot and resolve where possible all IT related incidents and requests within a 1st/2nd line cap ...
-
Service Desk Analyst
1 day ago
Huntress London, United Kingdom**Job title**: Service Desk Analyst · I am excited to share that I am currently recruiting for a Service Desk Analyst for a fantastic client of mine who operates within Financial Services sector. · **Core responsibilities**: · - To provide 1st & 2nd line IT support to the company ...
-
Service Management Analyst
1 week ago
eFinancialCareers London, United Kingdom**About Columbia Threadneedle Investments** · About Columbia Threadneedle Investments · You'll find the promise we make to our clients is the same one we make to our employees: Your success is our priority. · Here, you'll find growth and career opportunities across all our busine ...
-
Service Management Analyst
1 week ago
eFinancialCareers London, United Kingdom**About Columbia Threadneedle Investments** · About Columbia Threadneedle Investments · You'll find the promise we make to our clients is the same one we make to our employees: Your success is our priority. · Here, you'll find growth and career opportunities across all our busine ...
-
Service Support Analyst
13 hours ago
Nasstar Camden, United Kingdom**WE'RE RECRUITING** · **Are you currently a Service Support Analyst who wants to join an MSP and leading Microsoft and AWS partner?** · **Location**:Home-based with occasional travel to Ipswich office · **Salary**: Competitive base + benefits · **Job Type**: Permanent · **The ro ...
-
IT Service Desk Analyst
3 days ago
Top To Toe London, United KingdomWorking as part of the TECHNICAL SERVICES team for a leading provider of retail / point of sale software in the UK, your primary role will be to respond to and resolve customer issues and queries, both with our own software (full training will be provided)as well as general hardw ...
-
Service Transition Analyst
5 days ago
eFinancialCareers London, United Kingdom**About Columbia Threadneedle Investments** · You'll find the promise we make to our clients is the same one we make to our employees**:Your success is our priority.** · Here, you'll find growth and career opportunities across all our businesses. We're intentionally built to help ...
-
Operations Analyst Financial Services
6 days ago
eFinancialCareers London, United KingdomOperations Analyst · London/Hybrid · Permanent · Circa £70000 · Cer Financial are working alongside an international bank to find their next Operations Analyst to focus on the banks Asset Management business but does have the scope, as part of the cross training program, to provi ...
-
Senior IT Service Desk Analyst
5 days ago
Owen Daniels Consultancy London, United Kingdom**ROLE - Senior IT Service Desk Analyst** · **LOCATION - West London** · **SALARY - £40,000 - £45,000** · **PERMANENT** · We have partnered with a global consumables manufacturing company based in West London who are going through a period of growth right now and are hiring for a ...
Servicing Analyst - London, United Kingdom - Molo
Description
Title | Servicing Analyst, Hybrid (London & Midlands, United Kingdom)Reporting to:
Director of ServicingAbout Colcap UK:ColCap UK offers prime Buy To Let (BTL) mortgages through its subsidiary, Molo, targeting Expat, domestic and Non-UK resident borrowers.
Coupled with portfolio acquisition and additional forward flow agreements across property lending,ColCap is solidifying its position as a specialist lender in the UK.Similar to ColCap Financial, mortgages are funded through warehouse funding with intention to access the UK RMBS capital market.
About the role:
This role is instrumental in ensuring that the ColCap UK mortgage portfolio is serviced in accordance with the agreed Policies and Procedures and that ColCap UK achieves its aims of managing a profitable mortgage portfolio, providing superior customer service and appropriately supporting its customers who may experience financial difficulties.
The role holder will be required to keep abreast of UK regulation with respect to mortgages and, in particular mortgage arrears.
Given the role has a direct influence on the treatment of customers, it is essential that the role holder understands that their behaviour and actions contribute to the customer experience which at all times aims to be superior and customer focussed.
In relation to the Consumer Duty requirements, this role will have a direct involvement in ensuring that those obligations are discharged appropriately in the management of the customer portfolio through the UK servicing team across the UK and Manilla.
Working with the ColCap UK servicing team, the UK servicing team in Manilla, and the wider ColCap team in Australia, the individual is responsible for providing servicing support using system, data and MI tools.
The role holder will also be responsible for ensuring that actions and activities are input, tracked and resolved accurately through the Coral system.
The role holder will provide input into the servicing policies, ensuring they are maintained and kept up to date with prevailing UK laws and regulations.
Any changes to policies will be approved through the ColCap governance structure and the role holder will work with the Director of Servicing and the Manilla UK servicing operation to update operational procedures to match the revised policy.
In addition, the role holder will carry out oversight activities across the Manilla UK servicing operation to ensure servicing activities are being carried out in accordance with the agreed policy.
These will take the form of an agreed set of first line monitoring reviews and the maintenance of regular MI reporting to determine the operations' performance levels.
The individual may also be involved in group wide servicing projects from time to time.Role responsibilities:
Technical and analytical support for the UK Servicing focussed team(s)A Day to Day point of contact for the Manilla UK servicing teamFirst Line oversight of Manilla UK servicing teamProject activity for ColCap Group as requiredYour skills and experienceAnalytical / numerical technical background, preferably within a financial services environmentCustomer focussedSuperior communication skills, both verbal and writtenGood team playerSelf starterDesirableExperience in building out policies, processes and procedures in a regulated environmentKnowledge of UK Mortgage ServicingKnowledge of the UK legal and regulatory environment in respect to Mortgages