Jobs
>
London

    Team Manager, Client Service Delivery - London, United Kingdom - Alchemy Global Talent Solutions

    Alchemy Global Talent Solutions
    Alchemy Global Talent Solutions London, United Kingdom

    4 days ago

    Default job background
    Description

    We have an excellent opportunity for a Client Services Delivery Manager – Global Immigration & Mobility Services, to join a leading international consultancy.

    Applicants must have experience in the following:

    • Designing, creating, implementing and managing performance metrics
    • Proactively building and developing innovative ideas
    • Proven track record of ensuring the team delivers an efficient and effective service to clients
    • Strong IT skills and ability to create reports, graphs and other metrics
    • Sound knowledge of global immigration and mobility processes
    • Leading by example with their knowledge and problem-solving skills
    • Desire to grow and develop in a fast-growing company
    • Proactive and ambitious attitude

    At the heart of our client's success is their commitment to exceptional client service. As the Client Service Delivery Manager, you'll play a key role in enhancing client services, ensuring the delivery of efficient and effective solutions across operations.

    This position require experience in creating and implementing processes and not just managing existing processes and procedures.

    Key duties of the role include:

    • Design, develop, implement, and review performance metrics to monitor service quality, identifying areas for improvement.
    • Lead and optimise client service delivery processes, ensuring alignment with strategic objectives and KPIs.
    • Produce and present comprehensive reports and analyses on team performance, client satisfaction, and service delivery outcomes.
    • Engage with IT and systems development to enhance service delivery platforms and client interfaces.
    • Offer expertise in global immigration matters, providing solutions and guidance to teams and clients.
    • Drive continuous improvement initiatives, fostering innovation in service delivery methods.
    • Collaborate cross-functionally to ensure seamless service integration and client support across different jurisdictions.

    Skills required:

    • Sound knowledge of global business immigration.
    • Proven experience in client service delivery, preferably within a global consultancy or immigration services environment.
    • Strong analytical skills and proficiency in creating and interpreting reports, graphs, and performance metrics.
    • Excellent IT skills, including in data analysis and presentation tools.
    • Exceptional problem-solving abilities, with a track record of leading by example and finding innovative solutions to complex challenges.
    • Outstanding communication and interpersonal skills, capable of engaging effectively with both internal teams and external clients.
  • Nigel Frank International

    Service Delivery Manager

    3 weeks ago

    Nigel Frank International London, United Kingdom

    **Service Delivery Manager - SC CLEARED - Inside IR35 - £600 - REMOTE WORKING** · A Service Delivery Manager is required to take ownership for the successful delivery of a complex and wide-ranging service contract, or a portfolio of contracts. · Your future duties and responsibil ...

  • TikTok

    Head of IT Service Delivery

    4 weeks ago

    TikTok London, United Kingdom

    Responsibilities · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why Join Us · At T ...

  • Solutions Through Knowledge

    IT Service Delivery Manager

    4 weeks ago

    Solutions Through Knowledge London, United Kingdom

    **Job Title**: Service Delivery Manager · **Location**:WFH / Work From Home. Occasional site visits may be required. · **Day rate**: £ per day to Limited company / Outside IR35 · **Pay frequency**: Weekly · **Duration**: 3-6 months initially · **Start date**: ASAP · **Requirement ...

  • Tokio Marine HCC

    Service Delivery Lead

    3 weeks ago

    Tokio Marine HCC London, United Kingdom

    **Why Tokio Marine HCC?** · Standing still is not an option in the current world of Insurance. TMHCC are one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates an ...

  • Experis LTD

    Service Delivery Manager

    3 weeks ago

    Experis LTD London, United Kingdom

    **Service Delivery Manager** · We are working with **one of the world's leading global tech organisations** who are shaping the future for their partners and clients and continue to innovate throughout the industry. · Service Delivery Manager to work on a Long-standing project fo ...

  • Revoco

    Service Delivery Manager

    3 weeks ago

    Revoco London, United Kingdom

    IT Service Delivery Manager (Retail and Digital) · London - Hybrid - Some travel within Europe · Competitive Salary plus Benefits · We are currently looking for an IT Service Delivery Manager for a fantastic new Retail client of ours with a presence in over 20 countries and over ...

  • Wifinity

    Head of Service Delivery

    4 weeks ago

    Wifinity London, United Kingdom

    **About us**: · Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn't an option. · And that problem isn't exclusi ...

  • Withersworldwide

    Head of IT Service Delivery

    4 weeks ago

    Withersworldwide London, United Kingdom

    **Type**: · Permanent - Full Time · **Location**: · London · **Job Role**: · Information Technology · **About Withersworldwide** · A law firm focused on people and collaboration. For the past 125 years, Withers has supported some of the world's most remarkable people and organisa ...

  • Police ICT

    Service Delivery Manager

    4 weeks ago

    Police ICT London, United Kingdom

    _**Join Police Digital Service as a Service Delivery Manager (SDM) · **_The post holder reports to the Senior Service Delivery Manager who has responsibility for the PDS IT Service Management (ITSM), which manages both the PDS internal services and national policing services that ...

  • Principal I Ltd

    Head of Service Delivery

    4 weeks ago

    Principal I Ltd London, United Kingdom

    Location: Horsham, West Sussex · Strictly no agencies**Summary of Position** · **Responsibilities** · - Develop, mentor and coach the service delivery team. · - Provide the required leadership in order to deliver the service levels expected. · - Set, measure, and communicate the ...

  • Newham College

    IT Service Delivery Apprenticeship

    3 weeks ago

    Newham College London, United Kingdom

    Opportunity information · Salary £12000 per year · Duration 18 months · Advert closing date 17/04/2023 · Description · The role of IT Service Delivery Apprentice is the to support the Senior Practice Operations Manager in the provision of day to day end user IT services to the or ...

  • OnCue Transport

    Service Delivery Specialist

    3 weeks ago

    OnCue Transport London, United Kingdom

    **Location**: London - NW3 2NH · **Department**: Operations · **Contract**: MATERNITY COVER · **Hours**: Monday to Friday 06:30 - 15:30 · **About OnCue Transport.** · OnCue specialises in the provision of care-led, compliant, and scalable non-emergency patient transport services ...

  • Atos

    Service Delivery Supporter

    3 weeks ago

    Atos London, United Kingdom

    **Service Delivery Supporter - Out of Hours**: · - Publication Date: Apr 24, 2024- Ref. No: Location: London, GB, SW1A 2NS**Who we are.** · Together we create **reliable and responsive digital foundations** for the world's businesses, institutions, and communities. · Learn more o ...

  • Subsea 7

    IT Service Delivery Lead

    3 weeks ago

    Subsea 7 London, United Kingdom

    **Organisation** · **Position** · IT Service Delivery Lead · **Vacancy ref** · 81163 · **Based in** · London - Sutton · **Business area** · Corporate · **Contract type** · Staff · **Closing date** · 09/01/2023 · Vacancy information · At Subsea7, we take pride in being recognised ...

  • Atos

    Service Delivery Supporter

    4 weeks ago

    Atos London, United Kingdom

    **Service Delivery Supporter**: · - Publication Date: May 17, 2024- Ref. No: Location: London, GB, SW1A 2NS**Who we are.** · Together we create **reliable and responsive digital foundations** for the world's businesses, institutions, and communities. · Learn more on **Advancing w ...

  • Atos

    Service Delivery Supporter

    3 weeks ago

    Atos London, United Kingdom

    **SERVICE DELIVERY SUPPORTER**: · - Publication Date: Feb 27, 2024- Ref. No: Location: London, GB, SW1A 2NS**Who we are.** · Together we create **reliable and responsive digital foundations** for the world's businesses, institutions, and communities. · Learn more on **Advancing w ...

  • Sotheby's

    IT Service Delivery Lead

    4 weeks ago

    Sotheby's London, United Kingdom

    **ABOUT SOTHEBY'S** · Established in 1744, Sotheby's is the world's premier destination for art and luxury. Synonymous with innovation, Sotheby's promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. O ...

  • DS Smith

    Director - Service Delivery

    2 weeks ago

    DS Smith London, United Kingdom

    About the role · Here at DS Smith we are looking for a highly experienced Service Delivery Director to join our team. Reporting directly to the Operations IT Director, the Service Delivery Director is responsible for all IT Operations Service Delivery across DS Smith, and will as ...

  • TXM Recruit

    Service Delivery Lead

    3 weeks ago

    TXM Recruit London, United Kingdom

    Location · London · - Sector: · Rail · - Job type: · Permanent · - Salary: · £80000 per annum · - Contact: · Ben Anderson · - Contact phone: · - Job ref: · BH-34664 · - Published: · about 4 hours ago · - Expiry date: · - Startdate: · - Consultant: · Ben Anderson · TXM Recruit are ...

  • PRS for Music

    Service Delivery Coordinator

    2 weeks ago

    PRS for Music London, United Kingdom

    Overview: · Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and ensure that they are rewarded for their creations. Over a century in the making, we are a global leader in the industry and always take centre stage. · **T ...