- Designing, creating, implementing and managing performance metrics
- Proactively building and developing innovative ideas
- Proven track record of ensuring the team delivers an efficient and effective service to clients
- Strong IT skills and ability to create reports, graphs and other metrics
- Sound knowledge of global immigration and mobility processes
- Leading by example with their knowledge and problem-solving skills
- Desire to grow and develop in a fast-growing company
- Proactive and ambitious attitude
- Design, develop, implement, and review performance metrics to monitor service quality, identifying areas for improvement.
- Lead and optimise client service delivery processes, ensuring alignment with strategic objectives and KPIs.
- Produce and present comprehensive reports and analyses on team performance, client satisfaction, and service delivery outcomes.
- Engage with IT and systems development to enhance service delivery platforms and client interfaces.
- Offer expertise in global immigration matters, providing solutions and guidance to teams and clients.
- Drive continuous improvement initiatives, fostering innovation in service delivery methods.
- Collaborate cross-functionally to ensure seamless service integration and client support across different jurisdictions.
- Sound knowledge of global business immigration.
- Proven experience in client service delivery, preferably within a global consultancy or immigration services environment.
- Strong analytical skills and proficiency in creating and interpreting reports, graphs, and performance metrics.
- Excellent IT skills, including in data analysis and presentation tools.
- Exceptional problem-solving abilities, with a track record of leading by example and finding innovative solutions to complex challenges.
- Outstanding communication and interpersonal skills, capable of engaging effectively with both internal teams and external clients.
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Director - Service Delivery
3 weeks ago
DS Smith London, United KingdomAbout the role · Here at DS Smith we are looking for a highly experienced Service Delivery Director to join our team. Reporting directly to the Operations IT Director, the Service Delivery Director is responsible for all IT Operations Service Delivery across DS Smith, and will as ...
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Service Delivery Lead
4 weeks ago
TXM Recruit London, United KingdomLocation · London · - Sector: · Rail · - Job type: · Permanent · - Salary: · £80000 per annum · - Contact: · Ben Anderson · - Contact phone: · - Job ref: · BH-34664 · - Published: · about 4 hours ago · - Expiry date: · - Startdate: · - Consultant: · Ben Anderson · TXM Recruit are ...
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Service Delivery Coordinator
3 weeks ago
PRS for Music London, United KingdomOverview: · Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and ensure that they are rewarded for their creations. Over a century in the making, we are a global leader in the industry and always take centre stage. · **T ...
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Service Delivery Associate
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The Economist Group LTD London, United KingdomIntroduction: · The Economist Global Technology team provides the services, tools and technology which enables colleague to to bring · _The Economist_ to life for millions of readers. This role will join the team as our new business and growth strategy unfolds, when the need for ...
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Service Delivery Lead
2 weeks ago
Handle Recruitment Ltd London, United Kingdom**Sector**: Finance Transformation · - **Type**: hybrid · - **Contact**: Ellee-Mai Handley · - **Expiry Date**: 02 August 2023 · - **Job Ref**: BBBH107342 · - Regular review of service delivery performance with clients · - Taking corrective action whenever necessary to ensure ser ...
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Service Delivery Director
4 weeks ago
Tangible Benefit London, United KingdomWe are a fast growing IT solutions provider based in London N1. We need a senior member of staff to join our team and help us achieve our ambitious plans. Last year we increased our turnover by 50% and we are now looking to implement tighter systems and process to continue this r ...
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Head of Service Delivery
3 weeks ago
AVI-SPL London, United Kingdom**Head Of Service Delivery** · Location: London and the South East · **Salary**: up to £70,000 plus benefits · AVI-SPL are the largest Global Provider of collaboration technology solutions, and the UK market is a key part of our growth. If you have high standards, a can-do attitu ...
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Service Delivery Manager
4 weeks ago
FIND London, United KingdomFIND are a specialist recruitment business serving the Skills & Apprenticeships market. · We're currently recruiting for a Service Delivery Manager / Senior Account Manager for a leading Apprenticeship provider. · In this role, you'll manage a portfolio of 17 clients who have c35 ...
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IT Service Delivery Lead
2 weeks ago
Conex Europe London, United Kingdom**IT Service Delivery Lead - International Law Firm - London, City k + Excellent Benefits** · **Hybrid 3 office 2 home possible.** · **Open Plan offices - Rooftop Garden, Cafe area...** · Reporting to the Head of Technology, this role manages a small team of 1st and 2nd line Serv ...
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Head of Service Delivery
4 weeks ago
Ellis IT London, United KingdomReporting to the CIO, the Head of Service Delivery is a key part of the MIS team. They will be responsible for all end user services, including the provision of hardware, end user software, enabling systems such as M365, MIS governance (ITIL) and all associated end user first and ...
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Associate Service Delivery
3 weeks ago
Eames Consulting London, United Kingdom**Associate Service Delivery - London / Hybrid** · **£ £ Total Package** · I am currently working with a Financial services company who are looking for an Associate Service Delivery to join their team on a permanent basis. · **Key Responsibilities**: · - The role holder will be r ...
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IT Service Delivery Manager
3 weeks ago
Mexa Solutions LTD London, United Kingdom**Your chance to work for a leading provider of IT solutions that will look great on your CV.** · **Working for a recognised and growing market leader, who has an excellent relationship with Microsoft and are a leading Microsoft partner.** · Due to a number of recent acquisitions ...
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Service Delivery Driver
2 weeks ago
Enigma Security Solutions London, United Kingdom**Service Delivery Driver - Mayfair** · **Monday to Friday: ** · **Saturday: ** · **IMMEDIATE START REQUIRED. holiday entitlement, pension and national insurance contribution, training.** · **Role**: · Duties include but not limited to: · - Collection and delivery of customers ve ...
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Service Delivery Manager
3 weeks ago
eFinancialCareers London, United Kingdom**Opportunity Overview**: We are currently supporting one of our clients to recruit a Senior Service Delivery Manager. You will be responsible for the delivery of the end to end IT operational services to the business, keeping IT services running,managing Change and Configuration ...
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Service Delivery Director
2 weeks ago
Rivus Group London, United KingdomAs the Service Delivery Director, you will play a pivotal role in driving customer satisfaction across all aspects of our relationship with a large and complex blue light fleet. Your responsibilities will include ensuring the successful delivery of contracted services, meeting ag ...
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Service Delivery Driver
3 weeks ago
Enigma Security Solutions London, United Kingdom**Service Delivery Driver - Mayfair** · **Monday to Friday: ** · **Saturday: ** · **IMMEDIATE START REQUIRED. holiday entitlement, pension and national insurance contribution, training.** · **Role**: · Duties include but not limited to: · - On site driving of vehicles · - Deliver ...
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Service Delivery Coordinator
4 weeks ago
Optimity London, United Kingdom**THE ROLE** · We are interested in individuals with a passion for communications and network technology and the desire to develop their own skillset. · **DUTIES (among others)** · - Develop Optimity's relationships with customers and suppliers by communicating precise and accura ...
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IT Service Delivery Specialist
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Edelman London, United KingdomPlease note that this is a full time office role split across 2 London office locations. · **The Company** · Edelman is a leading global communications marketing firm helping business and organisations evolve, promote and protect their brands and reputations operating in 65 offic ...
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Service Delivery Coordinator
2 weeks ago
House of Commons UK Parliament London, United KingdomPositions · - 3 · Band / Grade · - D1 · Salary · - £24,500 - £27,010 per annum · Post Type · - Concurrent · Contract Type · - Permanent · Working Pattern · - Shift Work · Leave entitlement · - Starting at 30 days per annum, pro-rata · Pension · - Civil Service Pension Scheme · Cl ...
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Service Delivery Manager
3 weeks ago
Eames Consulting London, United Kingdom**Service Delivery Manager - London / Hybrid** · **£ £ Total Package** · I am currently working with a Financial services company who are looking for a Service Delivery Manager to join their team on a permanent basis. · **Key Responsibilities**: · - The role holder will be respon ...
Team Manager, Client Service Delivery - London, United Kingdom - Alchemy Global Talent Solutions
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Description
We have an excellent opportunity for a Client Services Delivery Manager – Global Immigration & Mobility Services, to join a leading international consultancy.
Applicants must have experience in the following:
At the heart of our client's success is their commitment to exceptional client service. As the Client Service Delivery Manager, you'll play a key role in enhancing client services, ensuring the delivery of efficient and effective solutions across operations.
This position require experience in creating and implementing processes and not just managing existing processes and procedures.
Key duties of the role include:
Skills required: