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    Global Document Production Manager - United Kingdom - Career Legal

    Career Legal
    Career Legal United Kingdom

    1 week ago

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    Description

    Large prestigious London based law firm are looking to hire an experienced Document Production Manager to join their busy and thriving business support team, this role provides assistance to the firm's offices through its support teams, including Document Production, Team Assistants, Design, Graphics, Executive Assistant Hub and Digital Marketing.

    This new position is an initial 12-month contract, paying an annual salary of up to £75,000. The role will be working from the firms London office 4 days per week, and from home for 1 day a week.

    This role will be working as a Document Production Manager/Global Business Support Manager, where you will manage multiple streams, with the core being the Document Production (DP) day shift team. The DP team operates on a 24/7 basis, providing a first-class professional document production service globally, primarily to partners and fee earners.

    You will co-lead with the Global Business Support team and work efficiently with the overseas Document Production teams in Delhi, Hyderabad and Warsaw, to ensure the service is seamless in its delivery.

    In addition, you will manage the Business Services Team Leader, supporting the line management of a team of Team Assistants, and Secretaries.

    This new position will be working closely with the Practice Area Service Centre Managers and the EA Hub Manager to ensure service is seamless in its delivery. You will be responsible for ensuring that all team members provide a professional service to global offices. Primarily this service will be "day hours", working closely with the other DP Manager and the having a full understanding of the service.

    Document Production Operational Management

    • Monitor and manage workflow, deadlines and quality output.
    • Liaise daily with DP London, Delhi, Hyderabad and Warsaw to ensure full management handover of shift, highlighting any issues, exceptions or comments on the operation.
    • Maintain direct contact with workflow/client liaison specialists during the shift; monitoring and managing productivity of the team.
    • Identify the source of problem jobs and address training needs.
    • Implement and ensure compliance with all departmental policies and procedures.
    • Effectively use management information systems to manage the team in terms of quality, productivity, and performance.
    • Ensure all London, Delhi, Hyderabad and Warsaw team members are utilising the workflow tool (Elevate).

    People and Performance Management

    • Line management, performance management and career development for all direct reports; coach and develop to maximise their potential.
    • Manage the overall effectiveness of the team's performance.
    • Facilitate the sharing of knowledge and leading-edge concepts, as appropriate.
    • Assess salary and bonus review decisions for Global Business Services teams, ensuring appropriate ratings and reward decisions are made against the competency expectations. Feed into the Head of Global Business Support and moderate with Delhi, Hyderabad and Warsaw to ensure consistency and fairness.
    • Monitor and approve holiday, absence and overtime requests taking into account business needs and oversight of GBS/DP resources and cost implications.
    • Manage sickness absence and return-to-work discussions within the team and management of team capability issues, such as ER and Occupational Health and well-being matters, with support from the HR Business Partner team.

    Skills

    • You will have strong stakeholder management skills.
    • You will have flexible and effective communication skills, both verbal and written.
    • You will have a proven ability to influence at all levels.

    Experience

    • You will have experience of managing a large team in a professional services environment, with a focus on service delivery. Offshore experience is highly desirable but not essential.
    • Ideally, you will have solid experience of the full management process to include performance review and performance management.

    Knowledge

    • You will have a solid understanding of analytical data with the ability to clearly articulate and present findings.
    • You will have a thorough working knowledge of Word, PowerPoint, Excel and Outlook as well as Document Production computerised systems (intermediate or above).

    This is an exceptional opportunity to join a highly prestigious firm, who really look after and invest in their employees, the salary, benefits, bonus, perks, and onsite facilities are truly exceptional To apply for this new role please send your CV to Gemma at HYF today.

    A well-known international law firm are looking for a Client Relationship Manager to support their Banks clients. The Banks sector remains the cornerstone of the firms client portfolio, showcasing robust, long-standing relationships

    Highly prestigious London Law Firm are currently recruiting a new permanent role, the role is a Legal Workflow Coordinator to support a central services team of Secretaries, PA's, Document Designers, and Document Production Specialists who provide a full document delivery service to the entire law firm.

    Do you know someone who may be interested?

    Our sister company DVF
    specialises in change and transformation recruitment

    A Career Legal Ltd Company. Registered in England

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