Jobs

    Repairs Coordinator North West London - Camden Town, United Kingdom - Daniel Owen Ltd

    Daniel Owen Ltd
    Daniel Owen Ltd Camden Town, United Kingdom

    1 day ago

    Daniel Owen Ltd. background
    Temporary, Full time
    Description
    Repairs Coordinator
    North London
    £18ph
    Repairs and Maintenance

    North London - Hybrid after 2 weeks training

    Monday - Friday ( 08:00 - 16:00 or 09:00 - 17:00)

    Looking for someone to start immediately

    Key Tasks / Activities / Responsibilities:
    Deploying emergencies to the correct operative - ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances - Supervisors to be made aware when emergencies are passed to OOH
    Dealing with resident queries, organising appointments with Trades people to carry out the jobs in a cost effective and organised manner
    Managing overdue orders ensuring completed on time
    Reporting operative issues to the area supervisor
    Ensuring that operatives are using and updating their PDAs correctly
    Ensuring jobs raised in the interface are booked in within target
    Arranging appointments for residents
    Dealing with queries from residents, changing appointments
    Printing and emailing all non PDA operatives works at the end of the working day
    Back up to all other planners, covering any absences
    Working in line with schedulers daily duties provided by line manager
    Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Key Knowledge

    Customer Service focused
    Excellent Communication skills
    Ability to identify problems
    Ability to identify customers needs
    Willing to go the extra mile to deal with a difficult situation
    Ability to prioritise issues
    Ability to meet tight deadlines
    Ability to work under pressure
    Attention to detail
    Team player
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