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    Senior Creative Executive - Chester, Cheshire, United Kingdom - Holiday Gems Limited

    Holiday Gems Limited
    Holiday Gems Limited Chester, Cheshire, United Kingdom

    1 week ago

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    Description

    HolidayGems Ltd and Destination2 Ltd are part of Travcorp Holdings Ltd and are two of the most innovative and progressive online tour operators in the UK, selling holidays nationwide to a variety of long and short-haul destinations.

    Our inspirational business has grown from strength to strength in both financial terms and passenger carryings.

    Last year we surpassed the £110 million sales mark and gained market share across all key trading areas, including the UAE, Indian Ocean, Thailand and the Caribbean, resulting in over 500,000 bed/nights.

    We continue to go from strength-to-strength with a new cruise brand plus new destination openings in the year.
    "The work that we put in during the pandemic has become the platform for our growth, which together with a strong balance sheet and a strengthened senior management team, gives us a firm belief that we can and will become one of the most progressive travel groups in the UK." We have strong values that drive our ambition of becoming one of the largest tour operator groups in the UK travel sector and are looking for people who will be excited to help drive business growth. If you are entrepreneurial in spirit, creative in your thinking, and always ready to go the extra mile then we want you onboard.

    You will use your exceptional communication skills and written skills with customers to resolve queries effectively whilst providing outstanding customer service, building a strong rapport for future repeat business.

    Managing customer complaints and queries across several internal and external communication channels
    Acknowledge and resolve customer complaints in a timely and helpful manner to resolve complaints successfully
    Responding promptly to customer enquiries both verbally and in writing, whilst being concise and accurate
    Maintaining records of customer interactions, comments, and complaints
    Working with various in-house systems, computer programmes, google documents and other websites.
    Ensure the desire to achieve customer personal satisfaction is communicated and provide professional customer support.
    Managing customer complaints and queries across several internal and external communication channels
    Acknowledge and resolve customer complaints in a timely and helpful manner to resolve complaints successfully
    Responding promptly to customer enquiries both verbally and in writing, whilst being concise and accurate
    Maintaining records of customer interactions, comments, and complaints
    Working with various in-house systems, computer programmes, google documents and other websites.
    Ensure the desire to achieve customer personal satisfaction is communicated and provide professional customer support.


    Personal Qualities:
    A flexible and adaptable approach to work.

    GCSE English and Maths:

    This is a FULL-TIME office-based position, where you will be required to work a 37.5-hour week, Monday to Friday.

    Hybrid-working will be considered for the right candidate.
    Company Pension Scheme
    ~22 days holiday rising 1 day per year (up to 25)#J-18808-Ljbffr
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