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Account Director - manchester, United Kingdom - The Fitting Room
Description
ABOUT US
Hype, Demand, and LegacyR is what we create. We're an agency driven by having a deep understanding of sub-cultures that go on to shape behaviours.
We believe culture comes first and it's at the heart of everything we do. An agency built to launch, position, and transform businesses in a fast-paced, demanding, and people-powered world.
We work on the belief of valuegraphics, over stereotypical demographics. Truly delving into the wants of humans influenced by culture, data, and insights.
Our network spans across the globe from tastemakers, brands, creators, celebrities, and the people you just need to know to make what seems like an unachievable ambition happen.
LOCATION
London [Hybrid]
OUR CULTURE
We are very much in the business of people at The Fitting Room, we have an exciting People Agenda for the next five years, focused on talent and working in partnership with our team.
We're not here for big BS statements on the website, we just move with respect for our team and what they might need. For example, when the true extent of the cost of living was revealed, we immediately gave everyone a 5% pay rise.
As part of an employee incentive in 2023 we took some of the team to Coachella in California.
We are our people.
ROLE
We're looking for an Account Director to lead our Client Services team. We're looking for someone that is a real people person, genuinely curious and eager to solve big client challenges.
This is our first hire for our new Manchester office, leading a team of indirect reports in your local office and direct reports in our London office. You will be the Senior contact for all clients, but most importantly the boots on the ground and Senior presence for TFR Manchester.
You will be a natural networker, enjoy building relationships and love all things pop culture. We're a proactive business, with a clear business growth plan. This person will be key to delivering that day-to-day. You'll lead the charge, growing our account management team, providing exceptional service and strategic advice to our retained and campaign led clients.
You'll have solid experience in account management and servicing clients in an agency environment. We're channel agnostic, which means the breadth of our delivery is broad. This person will enjoy this variety and learning.
We're unapologetically ambitious and hungry as a business. The Fitting Room was started with less than twenty pounds, our story and values matter to us. We're all about people, we're growing at the moment, this person will understand that that doesn't mean all new clients – it means servicing and building with our base.
Some of our clients have been with us from day one.
You will work across a range of clients from lifestyle, to hospitality, to celebrity, to entertainment. You will be on top of trends, live for experiences and have a natural get sh*t done attitude.
You will work closely with our delivery teams across hype, demand and legacy, and new business.
You'll be highly respectful of all communities and culture.
We work with global and household names and we're incredibly proud of the work we do and the people we work with. Some of our clients include: NOW, BOXPARK, Pernod Ricard, TAO Hospitality and Popeyes.
DAY-TO-DAY
+ Build and maintain strong relationships with Senior contacts within our clients, building connections with key decision makers.
+ Identify and respond to new business opportunities and clients challenges proactively.
+ Develop and manage robust plans to maintain and grow our existing client base, including account planning and proactive brief making.
+ Collaborate with the wider agency to ensure we are meeting and exceeding clients expectations.
+ Manage challenges from clients efficiently and effectively, always with integrity and empathy.
+ Ensure the Client Services team is running efficiently and servicing our clients as a best in class function of the wider agency.
+ Oversee and direct the delivery of campaigns and projects, measuring the success of these against clients objectives.
+ Proactively problem solve for both the internal team and clients where guidance is required.
+ Stay up to date with industry trends, competitor activities and agency news.
+ Effectively lead our Client Services team, mentoring and coaching them to develop and grow.
+ Lead in the continuous development of our client servicing offering, ensuring this is responding to client needs and industry standards, exceeding these where possible.
WHAT YOU WILL BRING
+ 8+ years in agency side client services roles
+ Experience managing client services teams of 2 or more
+ Understanding of PR, Social and influencer channels
+ Strong project management and oversight skills
+ Proactive approach to problem solving
+ Client management across senior stakeholders
+ A track record of successful management and growth of client accounts
THE DETAIL THAT MATTERS TO YOUR LIFE
We have internal initiatives called 'Don't Forget to Live' and 'Don't Forget to Learn', we bought this to life through some of the below priorities to our team.
+ Up to £55k per annum DOE
+ You can relocate for one month of the year and work from anywhere – LIVE
+ Half day Fridays in January to – LEARN
+ 25 days holiday plus bank holidays
+ Bank Holiday swap – swap your bank holidays for holiday allowance to celebrate something important to you
+ Private healthcare
+ Build your own company perk
And lots more
