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    Ecommerce Customer Support Coordinator - London, United Kingdom - Oceanus The Label

    Oceanus The Label
    Oceanus The Label London, United Kingdom

    3 weeks ago

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    Description

    Company Bio:
    Launched in 2018, London-based OCEANUS has rapidly become a head-turning name in the fashion world and beyond, with swimwear and ready to wear collections adorned in hand embroidery


    Level:

    Entry/ JuniorContract Type:

    PermanentLocation: Battersea, LondonApplication deadline: 3rd of MayJob description:We are looking for a highly organised, dynamic and detail-oriented Ecommerce Customer Support Coordinator to assist our fast paced and innovative team in our Head Office in Battersea.

    As an Ecommerce Customer Support Coordinator, you will be responsible for assisting customers with their online orders.

    You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a timely manner.

    In this role, you will also need to be able to navigate various ecommerce platforms and work closely with the wider teams to ensure customer satisfaction.

    If you have a passion for customer service and enjoy working in a fast-paced environment, then this job may be the perfect fit for you.


    Responsibilities:
    Respond to customer inquiries and resolve their issues via email, phone, or chat.
    Assist customers with placing orders, tracking shipments, and processing returns.
    Provide product information and recommendations to customers.
    Collaborate with other departments, such as sales and production, to ensure timely and accurate order fulfillment.
    Maintain accurate records of customer interactions and transactions.
    Identify and escalate complex issues to senior management.
    Stay up to date with product knowledge and industry trends to provide excellent customer service.
    Meet and exceed customer satisfaction goals and performance metrics.
    Continuously improve customer service processes and procedures.


    Requirements:
    BA in a fashion related subject (desirable not essential)Prior Ecommerce Customer Service experienceExcellent phone/email communication skillsAbility to handle high volume customer interactionsStrong problem-solving and decision-making abilitiesEffective time management skillsAbility to multitask and prioritize tasksDetail-oriented and accurate data entryExperience with CRM and ticketing systemsFamiliarity with Ecommerce platforms and order workflowsFlexible availability including weekends and holidaysExperience with Shopify Experience with Microsoft Office and G-Suite
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