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    Graduate IT Technical Analyst - London, United Kingdom - Asurafin

    Asurafin
    Asurafin London, United Kingdom

    1 week ago

    Default job background
    Description
    We are an exciting, fast paced business with a team of technology driven people who thrive on new challenges.

    We provide investment technology, custody and trade execution services to asset managers, wealth managers, institutional and investment platform providers worldwide.

    We are looking for someone to join our Client Service team to provide an efficient, responsive and professional support to our clients.

    As the Support Analyst, you will be responsible for:
    Support request monitoring
    ~1st line support for all queries and incidents raised
    ~ Monitoring incidents raised, determining the severity and quality checking before tagging and assigning to the development/operations team
    ~ Client Service monitoring
    Keeping clients informed of progress being made and ensuring all support documentation is accurate and up to date
    Support Service monitoring
    Conducting training for new starters on internal systems used for client support
    Compilation and maintenance of internal support procedures
    Experience in providing support for business applications
    Good knowledge of support desk working and client service environments
    Experience in the financial services industry
    Basic experience in SQL
    Phone number
    Personal website (optional)
    View our privacy policy for more information.
    For financial professionals only.
    Asurafin is a trading name of Asura Financial Technologies Limited and City Stockbrokers Limited.

    Asura Financial Technologies Limited is a company incorporated in Scotland (company number SC543952), registered office: 243 West George Street, Glasgow, Scotland, G2 4QE.

    City Stockbrokers Limited is a company incorporated in Scotland (company number SC and is authorised and regulated by the UK Financial Conduct Authority (FCA register number Registered office: 227 West George Street, Glasgow, Scotland, G2 2ND.
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