- To manage the client's expectations for each individual contract's service level agreement
- To manage the compliance figures across your assigned contracts and to provide the
- To ensure monthly service runs are planned across assigned contracts.
- To oversee that correct compliancy procedures are followed for your specific contracts
- To escalate any complaints to Complaints Coordinator and assist with investigations
- To deal with any client queries/issues in a timely manner and as and when required
- To liaise and deal with any engineers queries as and when required.
- To carry out weekly meetings with individual teams, if required
- To oversee the allocation and organisation of the work for your engineers and technicians
- To enter and update any relevant data onto the company's computer system
- To check and process sub-contractors invoices and timesheets for payment
- To investigate repeat visits and process accordingly informing relevant personnel
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Claims Team Leader
6 days ago
Flair for Recruitment Potters Bar, United KingdomHave you got experience of working in claims or underwriting, or a customer focused role? Can you demonstrate excellent people management and communication skills? · Our client, a leading provider of Group Insurance, is looking for an Claims Team Leader. · Your responsibilities w ...
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Team Leader
1 week ago
The Cambian Group Potters Bar, United Kingdom FTCEqual Opportunities: · All service users are equally entitled to have their needs met in a fair and balanced way. Team Leaders are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any service users or ...
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Development Management Team Leader
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TLC Care Potters Bar, Hertfordshire, United Kingdom Full timeCooperscroft Care Home · Cooperscroft Care Home , Potters Bar · Salary/Benefits: Competitive Salary · Contract type: Permanent · Hours: Full Time · Your role as Practice Development Lead is to proactively support all team members in the home with the full provision of learni ...
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Call Centre Team Leader
4 hours ago
Daniel Owen Ltd Potters Bar, Hertfordshire, United KingdomCall Centre Team Leader · Potters Bar · Monday - Friday · (Apply online only) · 30-32K · To assist and maintain specific service and maintenance contract within the calll centre. You will be requried to manage a small team of administrators and work closely with your contract ...
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Nursery Team/Room Leader
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Bright Horizons Potters Bar, Hertfordshire, United KingdomNursery: Bright Horizons Norfolk Lodge Day Nursery and Preschool · Hours: 46 weeks a year - 40 hours per week · We are looking for a full time, Level 3 qualified Room Leader to join our Bright Horizons Norfolk Lodge Montessori Nursery and Preschool. Our nursery is · Above indu ...
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Contact Centre Training Team Leader
1 week ago
Daniel Owen Ltd Potters Bar, Hertfordshire, United KingdomCall Centre Team Leader · Potters Bar · Monday - Friday · (Apply online only) · £30-32K · To assist and maintain specific service and maintenance contract within the calll centre. You will be requried to manage a small team of administrators and work closely with your contrac ...
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Gardener Required
1 week ago
Eden Landscapes Herts Ltd Potters Bar, United KingdomEden Landscapes Herts Ltd is an established family run gardening company who specialise in regular maintenance. · We are looking for an assistant gardener to join one of our 2 man teams. The successful applicant would be assisting the Team Leader with grass cutting, hedge trimmin ...
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Senior Client Services Representative
1 week ago
eFinancialCareers Potters Bar, United KingdomCanada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. · Part of our par ...
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Senior Client Services Representative
6 days ago
Flair for Recruitment Potters Bar, United KingdomDo you have experience in pension administration? Are you experienced in coaching and training? · Our client, a leading provider of Group Insurance, is looking for a Senior Client Services Representative to join their team. · Your responsibilities will include: · - E2E pension ad ...
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EHV Technical Lead
2 days ago
JSM Construction Limited Potters Bar, United Kingdom Full timeJob Description · EHV Technical Lead · Location: Potters Bar · Coverage: All UK Sites · Position: Permanent (fulltime) · Line of Reporting: Head of Projects & Frameworks · Role Description: · To manage the day-to-day operations on specifically assigned power projects and /or w ...
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Nursing Associate
6 days ago
Central London Community Healthcare NHS Trust Potters Bar, United KingdomCLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting · An opportunity has arisen for a Registered Nursing Associate (NA) or Assistant Practitioner (AP) to join our Adults Community Nursin ...
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Estimator
1 week ago
Utilise Recruitment Ltd Potters Bar, United Kingdom**Estimator** · **Location: Hertfordshire** · **Package**: £55,000 - £65,000 + benefits: Car Allowance / Company car, 25 days holiday, pension and healthcare (40 hours). · My client, a leader in Highway Construction and Highway Maintenance are currently seeking an Estimator to jo ...
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Gardener
5 days ago
Eden Landscapes Potters Bar, United KingdomWe currently have a vacancy for an Assistant gardener to join our team. · We are based in Brookmans Park, Herts and maintain quality domestic gardens and commercial properties in South Hertfordshire and North London. · We have a small, friendly workforce and the position is long ...
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Generation Hertsmere Careers Fayre
1 week ago
eFinancialCareers Potters Bar, United Kingdom**If you attended the Generation Hertsmere careers Fayre or were unable to make it but would still like to be considered for current and future opportunities with Canada Life, please leave your details with us here, and we'll be back in touch soon** · At Canada Life, we're market ...
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Customer Services Executive
3 days ago
Regus Potters Bar, United Kingdom**Customer Services Executive (On Target Earnings: £23,000 to £26,000)** · This position sits at the heart of our growing global organisation and is a criticalrole where you will have an opportunity to shine and deliver world-class customer service. You will be part of a dynamic ...
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Senior Communications Manager
1 week ago
eFinancialCareers Potters Bar, United KingdomCanada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. · Part of our par ...
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Senior Communications Manager
1 week ago
Canada Life Potters Bar, United KingdomCanada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. · Part of our par ...
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Senior Customer Service Administrator
6 days ago
Canada Life Potters Bar, United KingdomCanada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. · Part of our par ...
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People Relations Partner
1 week ago
Canada Life Potters Bar, United Kingdom**Duration: 9- 12 month contract** · **Location: London or Potters Bar** · **Client group supporting: IT and Customer Services** · Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures fo ...
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Senior Campaign Executive
1 week ago
Canada Life Group (UK) Ltd (The) Potters Bar, United KingdomCanada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. · Part of our par ...
Call Centre Team Leader - Potters Bar, United Kingdom - Daniel Owen Ltd
Description
Call Centre Team LeaderPotters Bar
Monday - Friday
(Apply online only)
£30-32K
To assist and maintain specific service and maintenance contract within the calll centre. You will be requried to manage a small team of administrators and work closely with your contracts manager.
You will be required to provide support where needed within the internal teams ensuring tasks are carried out as per the KPI's and SLA requirements.
Contract and Operational Duties