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    Account Manager - London, United Kingdom - Pro Insurance Solutions Ltd

    Pro Insurance Solutions Ltd
    Pro Insurance Solutions Ltd London, United Kingdom

    Found in: Talent UK C2 - 6 days ago

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    Description

    The Vacancy

    Pro MGA Solutions Ltd currently have an exciting new opportunity for an experienced Account Manager to join their growing team.

    The primary purpose of the Account Manager role will be to support the Head of Client Engagement by managing a portfolio of Pro MGA clients, including provision of Incubator services, developing client platforms, and carrying out principal responsibilities. The Account Manager will be main point of contact for clients and will work alongside the client and internal stakeholders to monitor cross-departmental activities; acting as coordinator and liaison providing effective support to embed appropriate processes and controls. This role will also be responsible for defining and implementing initiatives to build and develop client platforms.

    The role will also focus on operational delivery including compliance, regulatory oversight, and risk management, including focusing on maintaining the following to ensure:

    • The strong risk, compliance and regulatory culture is maintained
    • Client delivery is fully effective and optimised for efficiency with an appropriate suite of monitoring reports in place
    • The Pro.MS risk and compliance digital platform is deployed across client base

    Pro operates a hybrid working policy with regard to location and remote working and this role will be working on a hybrid basis, with travel to the London office on a weekly basis and as required.

    Main responsibilities will include:

    • Be the main point of contact for Pro MGA clients on a day-to-day basis to ensure the client is receiving a quality service.
    • Ensure the target operating model is understood and applied appropriately.
    • Be the point of escalation for both internal and external queries across a variety of topics, including control framework, returns and systems.
    • Be responsible for technical oversight and implementation of required enhancements.
    • Enable the onboarding of new MGAs to the Pro MGA platform including development of the MGA's operating model, project plan maintenance and cross-function communications.
    • Ensure that the ongoing deliverables are met by monitoring and reporting against Pro MGA's Schedule of Services.
    • Support and contribute to the client engagement strategy, in conjunction with key internal stakeholders.
    • Develop and establish awareness of the Risk and Compliance framework in place and use it to effectively manage clients.

    Experience, knowledge & skills required:

    • Self-motivated with a proactive approach.
    • Excellent written and verbal communication skills with strong interpersonal skills.
    • Highly numerate with strong analytical skills – thinking outside the box.
    • Desire to proactively investigate and resolve problems and define solutions and create processes that support the entire team.
    • Good organisational skills with the ability to adapt to changing priorities and manage multiple deadlines.
    • Ability to work collaboratively with others and establish strong relationships both internally and externally.
    • A minimum of 2 years Delegated Authority knowledge and experience essential; including set up, processing and operational workings.
    • Experience within Insurance operations
    • Excellent level of IT skills including Excel is necessary.
    • Working knowledge of regulatory requirements within the Insurance industry with the ability to assess impact on Pro MGA business operations.
    • Management of MI metrics and the ability to analyse trends and challenge results.
    • Knowledge of personal lines produce sale, direct to consumer would be advantageous.
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