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    Full-time Coach - United Kingdom - Amlhub

    Amlhub
    Amlhub United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    This is a great opportunity to join our small but growing support team to provide Anti-money laundering (AML) online training and coaching to our client firms.

    It is not a requirement that you currently know about AML legislation and procedures as a three month intensive training period is planned to support you to get up to speed.

    This will be a permanent full time position. Post training salary £26,000 – £32,000 per annum (dependent on skills and experience).

    As a Training and Support Coach , you will have three distinct roles within the organisation, and your time will be split amongst them depending on demand.

    Training – Training new and existing users on how to use our extensive software offerings as well as delivering compliance training through courses, webinars and e-learning.

    You will be assigned clients and/or sessions and be expected to liaise with key stakeholders to arrange training.

    Helpdesk – We operate a support helpdesk for all of our software users and also receive external enquiries related to compliance matters.

    You will share a workload of support queries with colleagues, assisting clients and escalating issues where appropriate. You will also assist with the creation and maintenance of our knowledge base help articles.

    Support – We support clients in being AML compliant in a variety of ways and offer more direct support for their firm/business.

    Most of our training sessions are performed remotely, however, there may occasionally be a requirement to present in person around the UK as well as attend some in person training/events yourself.

    This will be a very small part of the role and travel/accommodation will be covered where necessary.

    You will be liaising with a number of teams within the business - from software development to accounts to IT Support - in order to ensure newly onboarding customers have the highest level of customer experience possible.

    Support is always available and provided, but you will be required to confidently communicate across teams and often with leadership within our client's business.

    You'll be reporting to Calum Fleming, our Training & Support Manager.
    Delivering live and interactive training sessions to both new and existing clients
    Providing punctual support and advice to staff of client firms both on AML legislation and the functioning of our AML software
    Keeping an accurate and up-to-date calendar of all training and coaching appointments
    Liaising with clients to agree timetables for training
    Building and maintaining trusting and effective relationships with staff of client firms
    Building and maintaining internal and external support documentation
    Keeping up to date with our software and new features
    Building and maintaining an in-depth knowledge of AML/Compliance legislation
    Contributing to the development of our software and processes
    Happy working in a flexible SME environment
    ✓
    Training or Coaching Qualification
    ✓
    AML training or qualification
    ✓
    Provision of training or coaching to others
    ✓
    Training others in the use of software applications online
    ✓
    Experience working in the Legal or Financial Sector
    ✓
    Experience of using online applications
    ✓
    Experience working on a helpdesk/support team
    ✓
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