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    Desktop Support Engineer - London, United Kingdom - Dornan

    Dornan
    Dornan London, United Kingdom

    Found in: Talent UK C2 - 2 days ago

    Default job background
    Permanent-Full time
    Description

    Roles and Responsibilities:

  • Azure Active Directory and on-prem administration.
  • Installing and maintaining hardware and computer peripherals.
  • Managing company software needs.
  • Troubleshooting network and user issues.
  • Knowledge of servers, networking and cloud solutions.
  • IT Setup of new projects offices and periodic site visits.
  • Ability and drive to document, to a high level, manuals and processes.
  • Service desk Que knowledge and ticketing experience.
  • Knowledge of Teams, SharePoint and Microsoft Application support.
  • General IT oversite within a hybrid office setting.

    • Overview of Knowledge Required:

  • Experience in a similar role 2 -3 years
  • A good understanding of customer service delivery in an IT environment.
  • Experience with desktop hardware and software, including operating systems and MS Office products.
  • Excellent troubleshooting and time management skills.
  • Excellent communication and interpersonal skills with the ability to provide customer services support to a wide range of users throughout the Group.
  • Working Knowledge of databases and business intelligence.
  • Experience working in IT in the construction industry is a bonus but not a must.

    • Behaviours and Attitudes Required:

  • Ability to prioritize workload.
  • Willingness to learn more and grow within an IT organization.
  • Work as a team player within the IT Department.
  • Willingness to take ownership of issues or tasks and see them through to completion.
  • Willingness to travel to site periodically.
  • Willingness to teach and mentor more junior IT professionals.
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