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    Digital & Data Executive - London, United Kingdom - Christopher Keats Media Limited

    Christopher Keats Media Limited
    Christopher Keats Media Limited London, United Kingdom

    6 days ago

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    Description

    Our client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search.

    The Customer Success Executive is a vital role, delivering exceptional client servicing and stand-out customer experience for our brand and agency community (the members).

    The Customer Success Executive is part of the Account Management team and will be focused on providing day-to-day admin / systems support and driving customer satisfaction and retention.

    Driving best practice on the in-house, bespoke platform (CRM), you will:


    • Member agency profile support and quality control
    • Running virtual onboarding & platform tutorials
    • Communications with member agencies around news, product updates and industry trends
    • Collating bespoke statistics & data from the platform
    • Collaborating teams in the business to leverage the Consultancy's position and content
    • Coordinating meetings and supporting on general ad-hoc work
    • Using the CRM platform to set up basic automation processes and improve team efficiency
    • Providing admin support to the Account Management team on pitch processes
    • Monitoring trade press for relevant news and insights
    This is an exciting and interesting role giving insights into the fascinating world of brand marketing
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