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    Service Centre Team Manager - Newcastle upon Tyne, United Kingdom - Newcastle University

    Newcastle University
    Newcastle University Newcastle upon Tyne, United Kingdom

    3 weeks ago

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    Description

    Salary: £33,966 to £36,024 with progression to £44,263 per annum

    Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

    Closing Date: 16 June 2024

    We have invested in an ambitous programme of work called "My NU", focussing on how we can deliver an exceptional colleague experience supported by new systems, moving processes into a digitalised environment, and progressing our journey to enable more self-service for colleagues and managers.

    This is where you come in

    We are looking for a Service Centre Team Manager to lead our teams through a period of change as we re-think and re-shape our HR administration processes, and consider how they are delivered to our colleagues and managers. This is a new and exciting opportunity to engage with stakeholders to support all colleagues to engage differently with our processes and how they are delivered.

    You will be part of the management team for our Service Centre operations with responsibility to join up both local and central teams, developing frictionless end-to-end processes, supported by clear operational procedures and appropriate service level standards you will help to develop.

    If you are looking to develop your skills in a supportive environment, this two year fixed term opportunity may be just what you are looking for.

    We would be happy to discuss job share or flexible working requirements at interview and are operating with a hybrid approach to place based and campus working. However, during the first six months of the role there will be a requirement to be on campus for most of the week.

    About you

    We are looking for someone who can quickly get up to speed with new systems and processes in order to upskill the teams and are change-ready as we roll out the new capability to support our service delivery.

    We are particuly keen to hear from candidates who can demonstrate experience in complex administration processes with the aptitude for managing teams. You will be highly suceesful in this role by engaging with stakeholders to understand how we can meet their needs with a passion for quality results.

    What happens next?

    Please apply by uploading your CV and letter of application which outlines how you can evidence the knowledge, skills and experience set out in the job description found here.

    We are keen to hear from you, please reach out to Craig Armstrong at or to have a chat.

    Interviews will be held in person in Newcastle on 27 June 2024.

    Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

    We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

    At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

    In addition, we are a member of the Euraxess initiative supporting researchers in Europe.

    Requisition ID: 27061

    #LI-LF1

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