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Uxbridge

    Import Operations Specialist - Uxbridge, United Kingdom - First Choice Staff

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    Full time Pharmaceutical / Bio-tech
    Description
    Import Operations Specialist required to join this professional agent. Previous experience in the Pharmaceuticals industry is preferred, as is knowledge of CDS & import processes.

    Key Activities:
    • Supporting and coordinating in the movement of pharma product & other goods required within the medical industry.
    • Coordinating the movement of goods in accordance with customer SOPs, temperature requirements and UK GDP regulations surrounding the transport and handling of pharmaceuticals.
    • Adhering to Customs Compliance procedures and documentation.
    • Adhering to the Duty & VAT payment policy.
    • Completing Import declarations for pharma related goods.
    • Liaising directly with Carriers and Handling Agents to resolve exceptions and discrepancies.
    • Liaising directly with Transport & Warehouse teams on shipment planning and coordination.
    • Liaising directly with overseas offices on shipment planning and coordination.
    • Maintaining mandatory milestones and remarks through CargoWise (internal system).
    • Using CargoWise to create, manage and maintain shipments.
    • Managing customer complaints and concerns.
    • Supporting the management of Key Performance Indicators.
    • Completing all statutory and mandatory training.
    • Any other duties as required.

    Skills and Experience:
    • A minimum of 2 years previous experience in Imports & related processes.
    • Experience within the Freight Forwarding Industry (knowledge in pharma related movements preferred).
    • Experience of HMRC procedures (knowledge of CDS).
    • Proven Imports experience with a good knowledge of Customer Service, processes and systems.
    • A proven ability to identify and meet customer service needs in a professional and friendly manner.
    • Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
    • Results driven and good attention to details.
    • Good written and spoken English and excellent telephone and e-mail skills.
    • Good ability to learn new computer systems.
    • Able to prioritise and perform under pressure.
    • Self-directed working style.
    • 5 GCSEs including Maths and English at Grade C or above - or equivalent desirable.
    The hours are Monday to Friday 9am to 5.30pm. Salary £28K to £32K depending on experience.


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