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    Executive Housekeeping Supervisor - United Kingdom - Troon International

    Troon International
    Troon International United Kingdom

    1 week ago

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    Description

    SUMMARY

    The Executive Housekeeper of Juniper Preserve directs the administration of all housekeeping services for guest-rooms, vacation rentals, estates, private residences and public areas.

    The Executive Housekeeper ensures the highest standards of sanitation, safety, comfort, and aesthetics and directs all housekeeping employees, projects, and programs.


    ESSENTIAL DUTIES AND RESPONSIBILITIES
    Manage all Housekeeping staf
    Uses critical thinking and problem solving skills to manage, improve efficiencies and create unique guest experiences
    Ensure that the Residence Club units are impeccably clean and in 5 Star condition, completely stocked with amenities, house wares, linens and accessories
    Ensure Juniper Lodge is impeccably clean and in 5 Start condition, completely stocked with amenities, house wares, linens and accessories
    Inspect Residence Club units in great detail, document the results of inspections and address housekeeping and maintenance issues
    Maintained to the highest standard facilities such as the Clubhouse, Trailhead, Golf Comfort Stations and Golf Shop
    Regular and reliable attendance, balancing working hours to the needs of the business
    Controls and orders the inventory of cleaning supplies, cleaning equipment, linen, laundry supplies, laundry equipment, Residence Club amenities, housewares, and facility supplies on a monthly basis ensuring adequate inventory for one to two months at all times
    Conduct daily line up meetings and attend all mandatory department and management meetings
    Apply active listening skills to resolve problems and attend to concerns with members, owners and team members
    Reports all issues in the department and with equipment in a timely manner and as they occur
    Monitor vehicles usage and assure they are serviced on timeline given by maintenance
    Accurately code Purchase Orders and complete in a timely manner to allow time to obtain signature
    Ability to process information and make clear and accurate decisions
    Keep records and maintain files
    Ensure that staff uses time efficiently and clocks out when tasks are complete
    Will work varied hours which may include evenings, weekends, and holidays
    Manages workflow effectively and in an organized and timely manner
    Able to effectively handle multiple tasks
    Incorporates safe work practices in job performance
    Regular and reliable attendance

    Maintains a professional standard at Juniper Preserve including, but not limited to, appearance, interaction with members, associates, guests of the club, verbal discussions and written correspondence.

    Does not discuss work related issues with members and resort guests
    Supports and adheres to the CORE Values (ie. "The T.R.I.P.") and Brand Pillars, The Mission Statement, Service Fundamentals, and Guest Service Philosophy as defined by the Company

    Maintains positive attitude and the flexibility to take on new and different tasks as assigned by the Director of Operations.


    QUALIFICATIONS
    Required
    Associates degree; three to five years related experience or training; or equivalent combination of education and experience
    Experience in managing personnel in a dynamic resort environment
    Driver's License

    SKILLS
    Required
    Ability to read and speak English may be required in order to perform duties of the job
    Knowledge of Google and Microsoft applications
    Previous experience in a luxury golf community, hotel or resort
    Knowledge of Springer Miller software
    Knowledge of Alice software
    High level of experience in working with a budget/profit and loss assessment
    Fluent in Spanish

    PHYSICAL DEMANDS

    While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle or feel; reach with hands and arms; talk and hear.

    The employee is required several times in a day to stand; walk; climb stairs or ladders; and stoop, kneel, crouch or crawl.

    Occasionally may be needed to lift 25 pounds.

    Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus.

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