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    Consultant Relations Administrator - Bath, Somerset, United Kingdom - London & Country Mortgages

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    Description
    Customer Experience Consultant - Bath
    Hybrid working - Office based training moving to hybrid/remote working model

    Fun, rewarding and with the opportunity to develop and grow your career.

    Thats life with L&C Mortgages, the UKs leading fee free mortgage and protection broker with over 160 awards to its name.

    From high five colleague nominations recognising those who go the extra mile, Tastecard Memberships, holiday entitlement starting at 24 days and with your birthday off, this is a place that really rewards the effort you put in.

    Right now, were expanding our Newcastle and Bath offices and taking on Customer Experience Consultants.

    As a Customer Experience Consultant, you will be the first point of contact for new and potential customers of L&C.

    You'll be speaking to customers on both an inbound and outbound basis, building rapport and helping them up to the point of wanting to proceed with our various services here at L&C, as well as during and at the end of their journey calling to see if we can help further.

    You will be supported and trained to attain the level needed to give our customers the service we strive for.

    Answering enquiries and helping with the setup of cases prior to speaking to one of our advisers, you'll be the driving force in helping engage and support customers, ensuring their experience with L&C is positive and reflective of our values.


    Were looking for individuals who are self-motivated, well organised and have an excellent telephone manner and communication skills, both written and verbal.

    Ideally, youve had previous experience in a customer service focused role, administration experience is desirable but not essential.

    Youll need to be able to work both as part of a team and on your own, and deliver a high level of customer service.

    We require a minimum of 6 GCSEs or equivalent with a minimum of a C or 4 grade in Maths & English.

    If you're looking to jump start a career in financial services, get in touch and apply today


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