- Manage and log customer enquiries in accordance with the appropriate business processes and systems.
- Resolve customer queries professionally and efficiently keeping them updated on progress, where applicable allocate enquiries and requests to the appropriate individual/resource and liaise with customers to keep them fully informed of progress.
- Ensure that all orders are updated through the appropriate systems so that invoice requests are accurate and processed promptly.
- Build relationships with customers to understand requirements, maximise sales and ensure that commitments are achieved.
- Develop knowledge, skills and experience and contribute proactively to continuous improvement through implementing new work practices as required.
- Provide support to other members of the team, when required.
- Responsible for taking reasonable duty of care for Health & Safety of themselves and of other persons who may be affected by their acts or omissions at work and always follow direct instructions given with regards to Health & Safety. About You
- Experience working within a customer service environment.
- Strong communication, organization and time management skills.
- Experience of using a CRM/ transaction management system and preferably Microsoft Dynamics D365.
- Good working knowledge of Word/Excel
- Ability to work independently and as part of a team.
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Customer Service Specialist - Teddington, United Kingdom - National Physical Laboratory
Description
About the Role
Our customers could be calling about any one of the range of services we offer, including - equipment & artefact calibration, test/analysis of samples, instrument/technology evaluation, facility hire, supply of reference standards and samples, bespoke measurements to customer specifications and site surveys.
Responsibilities include: -
You should have worked in a customer focused environment and have a natural drive to go above and beyond. A good listener, a team player, supremely organized and IT proficient. At NPL, we learn from each other, respect each other and work together to do better.
