- Deliver best in class Customer Service with Customer Satisfaction as the driver
- Respond to and resolve customer IT requests and incidents
- Diagnose and fix all desktop equipment from PCs, tablets, laptops, audio visual equipment, Apple Macs, Unix workstations, telephones and other peripheral devices.
- Work in collaboration with other site teams to ensure University wide services are fully supported and maintained.
- Investigate and resolve complex queries
- Deliver to defined Service Levels Agreements (SLAs) and Key Performance Indicators (KPIs)
- Use initiative to plan immediate work priorities and react to changing priorities
- Be an escalation point for other team members.
- Shift work may be required.
- Permanently based onsite and some travel might be required.
- Produce and review process documentation.
- Be flexible, approachable and willing to learn
-
Import Administrator/Customer Support
1 day ago
JAC Recruitment UK London, United Kingdom日系高級食材販売スタートアップ会社にて輸入アドミン兼カスタマーサポートを募集しています。 · 【Position】 · 輸入アドミン・カスタマーサポート · 【給与】 · £30K- · 【ロケーション】 · 西ロンドン 週5日オフィス勤務 【仕事内容】 · ・顧客からの電話、問い合わせ対応 · ・セールスオーダーの入力、編集 · ・請求書発行 · ・発注から納品までの輸入プロセスの調整、管理 · ・税関、食品安全基準、その他の政府規制を含むすべての輸入規制遵守、リサーチ · ・船荷証券、原産地証明書などの輸入書類の作成と処理。 · ・クライアントリス ...
-
Customer Engagement Support
1 day ago
Attic Recruitment Canary Wharf, United KingdomThe role is in patient support which will include: · - Creating engaging patient communications · - Engage with external clients and potential customers, whether they are patients, providers or researchers · - Great writing abilities · - Analyse previous patient acquisition effor ...
-
Customer Service Support
3 days ago
Searley Owen Limited Shadwell, United Kingdom**Customer Service Advisor** · **Leeds - Office based** · **8.30am - 5pm** · **£22,000** · My client are currently looking to recruit a Customer Service Advisor due to growth. This is an exciting opportunity to join a well-established, family run business that are currently going ...
-
Customer Support
1 week ago
Page Personnel Secretarial & Business Support London, United KingdomAs customer support, you will support the company in achieving its business objectives by delivering professional support, guidance and training to internal and external partners from their central London office. · **Client Details** · A global leadership consultancy celebrating ...
-
Customer Support
1 week ago
Page Personnel Secretarial & Business Support London, United KingdomAs customer support, you will support the company in achieving its business objectives by delivering professional support, guidance and training to internal and external partners from their central London office. · **Client Details** · A global leadership consultancy celebrating ...
-
Customer Support
1 week ago
Insight Select Ltd London, United Kingdom**Customer Support Agent - £25K - Southgate London** · **Overview**: · An opportunity has arisen in one of the largest providers of telecoms services in the UK. Our client are seeking Customer Support Agent's to bring empathy and amazing customer service to help resolve technical ...
-
Customer Support
1 day ago
NOBUL RESOURCING SOLUTIONS LIMITED London, United Kingdom**Customer Service Assistant - London - £25,000 Basic + Benefits** · Nobul's client is one of the leading names in the Entertainment world, working with major production companies and leading west end productions. · - Experience working in customer services, including first-line ...
-
Customer Support
2 days ago
Adecco UK London, United Kingdom**Customer Support/ Order Administrator** · London EC2A 1AF · **Contract**:6-month contract · **Pay**:£11.05ph · **Shifts offered**: · Monday - Friday 9am - 5pm (some flexibility) · **What are we looking for?** · Are you someone with customer service experience? Are you familiar ...
-
Customer Support
1 week ago
Messina Clinic London, United KingdomMessina Clinic is a Medical Clinic that services the Brazilian and Latin American communities. We have been established for 14 years in London and we are currently looking for a Medical Receptionist with an immediate start · As a **Patient Support team member, **you will need the ...
-
Customer Support
1 week ago
JUNGLE X UK London, United Kingdom**About JUNGLE** · **Purpose** · **Good Betting*, Good Life** · *Zero Spiritual Poverty · JUNGLEx is a company that solves global challenges with betting. · Why betting? We have a deep enough background to write a whole book, and we can't describe it all here, so we explain the m ...
-
Customer Support
1 week ago
Principle HR London, United KingdomLocation- London- Discipline: · - Technology- Salary: · Contact name: · - Sowmya Rajendra- Job ref: · Published: · - about 2 hours agoOur client is a dynamic global leader in Computer software and currently has an exciting position open for an experienced Customer Service Represe ...
-
Customer Support
1 week ago
Huntress London, United Kingdom**Customer support role.** · **Full time, permanent role.** · **Mayfair based.** · **Are you a specialist within Financial services in a customer support/administrative position? are you process driven, meticulous with detail and do you possess knowledge of investment?** · This b ...
-
Customer Support
2 days ago
the co2 gas company ltd London, United Kingdom**Company**: · North London company established over 20 years and supplying beverage gases to lots of exciting venues is looking for an assistant to join its team. · **Job outline**: · - Maintaining records, filling systems and computer files · - Some Credit control · - Other var ...
-
Customer Support Representative
3 days ago
Architectural Decorators Ltd London Bridge Station, United Kingdom**Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** · **If so, this could be the role for you** · Since 1944 AD Construction Group has established itse ...
-
Customer Support Representative
1 week ago
Architectural Decorators Ltd London Bridge Station, United Kingdom**Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** · **If so, this could be the role for you** · Since 1944 AD Construction Group has established itse ...
-
Customer Support Representative
14 hours ago
Architectural Decorators Ltd London Bridge Station, United Kingdom**Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** · **If so, this could be the role for you** · Since 1944 AD Construction Group has established itse ...
-
Customer IT Support Engineer
2 days ago
SCC City of London, United KingdomCustomer IT Support Engineer (Backfill) · Site Based role providing support to one two days per week and then providing backfill support to other customers for 3 days. All London based. · Starting Salary £25-28,000 Depending on experience. Standard hours are 9am-5.30pm and there ...
-
Customer Support Officer
6 days ago
IPOE Consulting City of London, United KingdomInternational Bank based in London, are looking to recruit a Customer Support Officer to join their growing Operations department. The incumbent, will support the branch in an operational capacity by performing day to day banking tasks, as well as providingsupport to the branch m ...
-
Customer Support Representative
1 week ago
Architectural Decorators Ltd Islington, United Kingdom**Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** · **If so, this could be the role for you** · Since 1944 AD Construction Group has established itse ...
-
Customer Support Representative
14 hours ago
Architectural Decorators Ltd Islington, United Kingdom**Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** · **If so, this could be the role for you** · Since 1944 AD Construction Group has established itse ...
Campus Customer Support L2 - London Borough of Tower Hamlets, United Kingdom - Queen Mary University of London
Description
About the Role
We are seeking to appoint an experienced and enthusiastic Campus Support Technician to provide first/second line IT support.
Essential requirements for this post include a high level of customer service skills, ability to prioritise a varied workload and meet deadlines, demonstrable experience working with a wide range of hardware and software including operating systems (Win/Mac/Linux). Experience in a similar or related role within an ITIL compliant organisation is required. Applicants must show experience of team and independent working.
About You
The Successful applicant will be required to:
About the Department
IT Services (ITS) at Queen Mary University of London are here to support whenever need assistance. We are dedicated to providing a high-quality user experience.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we've fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it's simply 'the right thing to do' but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days' leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
Queen Mary's commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Valuing Diversity & Committed to Equality
