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    Communications Analyst - London, United Kingdom - EA Change

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    Description

    Job Description

    Job Title: Customer Communications Analyst

    Duration: 6 months Initially

    Rate: £500/day Inside IR35

    Location: Hybrid (2 days per week in Central London)

    Job Description:

    We are currently seeking an experienced Customer Communications professional, to join the Marketing and Customer team of a leading Digital Bank.

    Responsibilities:

    Boost and support the Customer Team by:

    • Usability testing
    • Quantitative testing and qualitative testing
    • Customer testing
    • Dealing with a diverse set of customers and ensuring customer understanding
    • A/B testing with different Customer pools
    • Building Customer panels
    • Running sessions with Customer panels
    • Testing out wording, propositions, or written words
    • Responsible changes for website, communications, and marketing campaigns

    Qualifications and Skills:

    • Proven experience of Communications and Marketing within Financial Services organisations
    • Strong Usability and Customer testing experience
    • Experience of both Quantitative and Qualitative testing
    • Excellent Written and Verbal Communication skills
    #J-18808-Ljbffr


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