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    Junior IT Consultant - United Kingdom - Esri Ireland

    Esri Ireland
    Esri Ireland United Kingdom

    1 week ago

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    Description

    Aylesbury, Cambridge, Edinburgh, Belfast, or Home based

    As we continue to grow, we are looking for a Junior IT Consultant to join our Managed Cloud Services team and help our customers to be successful with ArcGIS. Managed Cloud Services host and maintain enterprise-wide environments for customers across a range of market sectors.

    You will be responsible for supporting existing live services and as a team everyone contributes to service improvements, for example through automation or process improvements.

    A key focus of your role will be to develop your own skills, technical expertise and knowledge.

    Your key responsibilities as a Junior IT Consultant / Junior Managed Cloud Services Consultant would be to:

    • Grow your knowledge: Expand and deepen your knowledge of Cloud technology and the ArcGIS Platform as well develop a good knowledge of service delivery and ITIL.
    • Incident Management: monitor incident trends and undertake a proactive (as well as reactive where required) approach to service-related issues including root cause analysis.
    • Morning Checks : Take responsibility for service-related checks on a rota basis .
    • Service Improvement : identify opportunities to automate, streamline and improve services, processes and reporting.

    This would be a great opportunity to grow your career in a supportive company if you:

    • Already have some experience with Azure / AWS and have worked in a technical role for at least 2 years since graduating.
    • Would like to develop your Esri, IT and cloud technology skills. Esri skills are not mandatory but do let us know if you have used our software before.
    • Enjoy problem solving and have an ability to understand a challenge from multiple perspectives.
    • Have an aptitude for technological improvements.
    • Can clearly communicate technical ideas, whether to other technical peers or non-technical project managers or customers.
    • Have good interpersonal, written/verbal communication, multi-tasking, and presentation skills.
    • Can develop strong interdepartmental and cross-functional working relationships within a collaborative team environment.
    • Are self-motivated, good at creating and nurturing relationships, and enthusiastic about delivering a high-quality service.

    Security: Because of the types of data and clients we work with, all our positions require successful candidates to undergo a basic security clearance.

    Location - Whilst you would be home-based, you will still need to attend some meetings and make some customers visits in person, we are happy for you to work from home, one of our offices or a mixture of both.

    We will reward you with

    • A good basic salary starting from at least from £30k+ (rising with experience) plus a generous bonus paying up to 20% per annum.
    • A great benefits package , including a good company pension, Vitality healthcare scheme, gym contribution, cycle to work scheme. We believe as a company that we should give back wherever we can and therefore also offer volunteering opportunities for charities that are important to you.
    • Flexible working – we all work flexibly. We are also happy to consider full and part time applications.

    Please apply online via our website , including your CV and covering letter. Application deadline: 16 th May 2024, however we will be contacting suitable applicants before this, so please apply ASAP

    A little more about us ....

    Esri UK use mapping technology to help our customers solve the world's most complex challenges. Our passion for improving quality of life through geography is at the heart of everything we do. We support governments, universities, businesses and charities worldwide to save money, improve society, and protect our environment through a deeper understanding of the changing world around them.

    Esri UK are an equal opportunity employer - we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers.

    We're here to listen to and serve our customers, and believe that when our customers are successful, we're successful.

    Esri UK & Ireland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to colour, race, nationality, ethnic or national origin, religion, sex, gender, sexual orientation, age, marital status, civil partnership or disability, or any other characteristic protected by law.

    #J-18808-Ljbffr
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