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Kirkcaldy

    Sales Executive/ Customer Advisor - Kirkcaldy, Fife, United Kingdom - Steele Charles Limited

    Steele Charles Limited
    Steele Charles Limited Kirkcaldy, Fife, United Kingdom

    3 days ago

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    Description
    Steele Charles are delighted to have been retained with a multi-national import-export business in Fife. The organisation is seeking to hire an ambitious individual with a passion for sales and customer service.

    To show a high level of competency and organisational skills working within a team environment providing a total quality service to internal and external customers.

    Ensuring that a professional representation of the company, its services and values with a positive can-do attitude are exhibited at all times.


    • Managing existing and prospective customers to maximise product take up and sales opportunities.
    • Taking incoming sales enquiries professionally and offering product advice as required.
    • Processing sales orders quickly and accurately, working in line with company procedures.
    • Keeping the data on the CRM accurate, updating number of machines and customer categories
    • Handle customer complaints, provide appropriate solutions and alternatives.
    Proven customer support experience or experience as a client service representative

    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Skilled in negotiation and dealing with complaints.
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