- Manage a volume of customer accounts – typically 50-75 MATs and circa 700 academy and LA schools; develop positive working relationships with all customer touch points and elevate our relationship impact across the SLT of customer organisations
- Drive customer retention, contract renewals, upsells and satisfaction
- Robust and thorough territory and activity planning
- Work closely with In-life management support teams, Marketing and others on day-to-day activity including driving user excellence in the customer base, campaign definition and set-up, troubleshooting and growth
- Work closely with In-life management support teams, Helpdesk and Product development teams to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
- Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout campaigns
- Leverage technical tools and quantitative data to manage sales campaigns to success, high customer satisfaction and renewal
- Prepare sales campaign insights reporting, including analysis and research
- Accurately maintain and develop a pipeline of revenue opportunities and accurately forecast sale conversion according to, and in line with, commercial objectives
- Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
- Adhere to established processes and workflows as directed
- Provide input on new processes and workflows as requested
- Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
- An average of 10 meaningful customer meetings each week that drive measurable progress against the following goals:
- Conversion of an average of 30% of allocated accounts to current new-term subscription contract agreements
- Achieving monthly, quarterly and annual sales goal of circa £350k of First Year value for upsell of Support agreements, SIMS Connected, SIMS add-on products, Professional Services and 3rd party solutions
- Reduce customer churn to less than 5% through customer engagement, pre-tender influencing, tender success and contract renewals
- Manage customer satisfaction challenges and complaints with clear ownership, defined action plans and resolution/escalation
-
Cleaner - South West London
1 week ago
PMR London, United KingdomOur client is looking for a experienced Cleaner to work at a luxury development in South West London. · The role will be Monday to Friday 8am - 5pm · Responsibilities will involve general cleaning duties (polishing, hoovering, sweeping, window cleaning, helping with refuse etc.), ...
-
A & e Nurse - South West London
3 days ago
Atlantis Medical London, United KingdomWe have A & E Nursing lines of work available at our busy NHS client in South West London. · Atlantis Medical is an established multi framework approved Healthcare Agency supplying Nursing & Theatre Staff to both the NHS and Private sector clients · You must be NMC registered wit ...
-
Cardiographer -asap - South West London
5 days ago
IMC Locums London, United Kingdom**Locum Cardiographer - South West London** · IMC Locums are the new age healthcare agency, we pride ourselves on delivering healthcare recruitment better. · We have a fantastic opportunity for a locum cardiographer to join a leading teaching hospital, based in London. They are s ...
-
Private Pa, South-west London
1 week ago
Tiger Recruitment Ltd London, United KingdomWe are looking for an exceptional Personal Assistant, for a full-time position working for an UHNW businesswoman based in South-West London. · You will be responsible for providing a mix of business and personal support (predominantly the latter). · You will manage the Principal' ...
-
anzuk Education London, United KingdomOpportunities to move into teaching · - Competitive rates and immediate start · - Rewarding work and good work-life balance · **Enthusiastic Cover Supervisors required for immediate start** · **The Schools** · We are currently looking to recruit Cover Supervisors (Supply Teachers ...
-
Aaron Wallis Sales Recruitment London, United Kingdom**Sales Development Representative, £40,000basic + Uncapped Commission OTE £75,000 · (Year 1). South West London.** · This is an exciting **Sales Development Representative**role working for a software company that provide a unique SAAS solution into a variety of industries. · Th ...
-
Data Coach South West London Based
2 days ago
Harnham London, United Kingdom**DATA COACH · UP TO £80,000 · SOUTH WEST LONDON (HYBRID)** · **Overview** · A well-backed start-up with an innovative mission to transform the data and analytics industry are seeking a new Data Coach. You will train large groups of STEM graduates in a hire, train and deploy mode ...
-
Locum Rvn Role, South-west London
1 week ago
Prospect Health London, United Kingdom**Prospect Health are recruiting for a locum RVN to work at a brand new practice in South-West London** · Locum RVN required from 3rd May - 25th June to work 40 hours per week, Monday to Friday and every other Saturday morning (with some flexibility and time off in lieu). There a ...
-
anzuk Education London, United KingdomCommunity feel and plenty of support · - Competitive rates and immediate start · - Rewarding work and good work-life balance · **Enthusiastic Teaching Assistants required for immediate start** · **Applicants must be within 45-60minutes from the location** · **Areas of work**: · * ...
-
anzuk Education London, United KingdomCommunity feel and plenty of support · - Competitive rates and immediate start · - Rewarding work and good work-life balance · **Enthusiastic Teaching Assistants required for immediate start** · **Applicants must be within 45-60minutes from the location** · **Areas of work**: · B ...
-
Aaron Wallis Sales Recruitment London, United Kingdom**Defence Account Manager, £40,000 - £45,000 basic, Hybrid working/South West London. · **Due to sustained growth, an excellent opportunity has arisen for an experienced Account manager to join a specialist software provider who supply into the international Defence sector. · Thi ...
-
Kam - South West and South Central
5 days ago
Grünenthal Maidenhead, United Kingdom**Country**:United Kingdom**City**:Maidenhead**Department**:Commercial, Marketing & Sales**Job ID**:43965- Are you an entrepreneurial thinker? Do you want to join a dynamic team with a strong sense of purpose that thrives on finding new ways to tackle challenges? Then our **Comme ...
-
Housekeeper, South West, London
1 week ago
Tiger Recruitment Ltd West London, United KingdomTiger Private is looking for a stand-out Housekeeper to work on the 11th and 29th of December in a large 5-bedroom home in South West, London. This is a great opportunity for a Housekeeper to work for an easy-going principal. · WHAT YOU WILL DO: · Work as a temporary housekeeper ...
-
Sales Agent South West
17 hours ago
Laura's London, United KingdomWe're looking for Sales Agents to join our team and grow the Laura's brand in the South West of the United Kingdom · As a commission-based Brand Ambassador, you'll be the face of our brand, engaging with wholesale customers, building relationships, and driving brand awareness. We ...
-
Cleaners - South West London
4 hours ago
4Leisure Recruitment London, United Kingdom4Leisure are currently recruiting for cleaners to join their temporary team to work in a range of leisure facilities across the South West London area. Here at 4Leisure you will have the opportunity to choose your shifts and manage your own diary, so great for somebody looking fo ...
-
Sales Agent South West
4 days ago
Laura's United KingdomWe're looking for Sales Agents to join our team and grow the Laura's brand in the South West of the United KingdomAs a commission-based Brand Ambassador, you'll be the face of our brand, engaging with wholesale customers, building relationships, and driving brand awareness. We're ...
-
Midwife - South West England
2 days ago
HG Group ENG, United Kingdom Undefined*Job Title: Registered Midwife* · *Location: South West England* · *Pay Rate: £ per hour* · HG Group is looking for a compassionate and skilled *Midwife* to join our fast-growing Healthcare Recruitment Agency. · As a *Midwife*, you will play a pivotal role in providing comprehens ...
-
Optometrist - South West London
1 week ago
OutsideClinic London, United KingdomA unique company · As the UK's leading provider of optical care at home, we are searching for passionate optometrists to join us at the forefront of domiciliary. · Driven by our belief that clinically excellent eye care should be accessible and affordable for all, we use the lat ...
-
Account Manager South East + South West, UK
1 week ago
Housewares News United KingdomHaus are committed to providing best-quality homewares brands and customer service to our network of retail and Horeca partners across the UK. We are UK distributors for De Buyer, Emile Henry, Koziol, Lion Sabatier, Scanpan, Trebonn, Vacu Vin, Vaello and Veritable. · We have a v ...
-
Sales Executive South West England
1 week ago
Max Media Ventures Ltd. United KingdomThis ad will be closed automatically in X seconds. · Location: South West England / South Wales · Salary: £22-£23k basic + 15% bonus based on targets · Company pension · 20 days annual leave + bank holidays · The Company · Tipperary Crystal are one of the largest importer ...
Account Manager- South West - United Kingdom - ParentPay Group
Description
Account Manager- South West
Department: Sales
Employment Type: Permanent - Full Time
Location: Remote, UK
Description
The SIMS South West Sales Account Manager will serve as the primary commercial relationship owner for an assigned group of Schools and Multi-Academy Trusts with responsibility for commercial extension of relationships, retention, growth and customer satisfaction.
You will work closely and in a coordinated manner with the Territory Manager, Sales Account Managers within your larger territory and In-life management support teams to ensure customers derive maximum value from our products and services. You will proactively engage with your customer base to understand and influence their strategy and build need for ParentPay Group and associated partner products and services.
A quota carrying sales role, you will be required to prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite. Deliver weekly, monthly and quarterly status and results presentations to internal and external teams. You will be required to plan for sales achievement within your assigned customer segment and regularly monitor and report on your performance versus commercial goals.
You will be required to regularly evaluate the relevance and effectiveness of marketing content and campaigns, along with that of key competitors, in order to maximise customer retention and to generate upsell opportunities within your existing customer base as well as identify opportunities for net new name wins.
You will work with marketing to leverage customer insights and deliver, through your relationships and engagement, case study and customer reference opportunities.
Key Responsibilities
Skills, Knowledge and Expertise
Account Manager- South West professionals in London
-
Gurpal Sembi
Passionate interest in ESG & climate change
-
Carlos Másmela
UX specialist | UR l UX Mentor
-
Andriy Pighi
account executive
-
Katarzyna Goli
Driven and passionate Finance Administrator who thrives in a fast-paced environment seeking a new ch ...
-
Joseph Risely
Graduate Actuarial Analyst
-
Anastasia Nixon
Journal Specialist