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    Motor Injury Claims Handler - Tonbridge, United Kingdom - Trinity Claims

    Trinity Claims
    Trinity Claims Tonbridge, United Kingdom

    1 week ago

    Default job background
    Insurance
    Description

    Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

    We are on an exciting journey of growth and are looking for people with the same passion for customer service to help keep us heading in the right direction. We believe the insurance industry is stuck in a rut and we are determined to make customers' experiences at difficult times better. We have a strong focus on using technology to improve the customer's journey and encourage a culture of professionalism amongst our teams. We like to do things differently and are disruptors in the claims marketplace. Our aim is to be market leaders in everything we do.

    We are looking for a Motor Injury Handler to join our team. The successful candidate will be responsible for providing claims handling and claims settlement practices for a portfolio of motor injury claims, managing closely to the fulfilment of each claim. Contributing to development of the Motor department, you'll be assessing indemnity and investigating liability and quantum on our technical motor claims, ensuring that each claim is dealt with thoroughly so as to limit indemnity spend on litigated and non-litigated cases.

    Key Responsibilities

    • Operates as an integral member of the team, providing encouragement to colleagues
    • Providing quality customer service, including managing a portfolio, answering customer enquiries, and effectively handling customer complaints
    • Negotiating settlement of third-party claims
    • Proactively managing a caseload ensuring that correspondence and tasks are dealt within the SLA's
    • Improve customer claims experience by identifying process / control gaps in legal defence panel performance and agreeing relevant actions.
    • Building strong working relationships with suppliers
    • Be self-motivated to work independently, managing your time and prioritising your workload appropriately
    • Maintain resilience and composure to remain positive under pressure and in changing circumstances
    • Demonstrate a desire to take ownership of your work and maintain excellent attention to detail
    • Constantly seek and communicate improvements in business processes
    • Undertake any individual or team task in line with the company values
    • Maintaining a high degree of technical knowledge and to keep abreast of market and legal updates
    • Constantly seek and communicate improvements in how we deliver excellent customer service.

    Skills required

    • Good spoken and written communication skills.
    • Accuracy and attention to detail.
    • Ability to take an increased ownership and responsibility when necessary.
    • PC literate with great administrative skills.
    • Excellent organisation and time management skills.
    • Work individually and proactively, as well as part of a team.
    • Helpfulness and strong customer service
    • Motivated by teamwork
    • Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customer understanding that our customer could be distraught and concerned following an incident.
    • Positive and self-confident approach when dealing with our customers.
    • Confidence & a professional attitude
    • Team Player.
    • Positive approach.
    • High energy levels.

    Experience / knowledge

    • minimum 12 months' experience working in the Liability, Credit Hire or PI team for an insurer or motor claims handler
    • spoken and written communication skills
    • understanding of:

    -Traffic Act

    -Subrogation

    -Indemnity

    -Liability

    -Complaints Process

    -Data Protection Act

    -Principles of Insurance

    Qualifications

    Secondary education with qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.

    List of Benefits:

    • On-site gym
    • Discretionary performance-based bonuses paid every May, which could be up to 10% of your annual salary.
    • Cost of Living salary review every October.
    • 5* review premium of £25 per review.
    • Employee of the month & employee of the year awards.
    • Refer a Friend bonus of £750 per placement.
    • We have 25 days of holiday a year, plus Bank Holidays.
    • Day off for your birthday
    • Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay)
    • 1 fully paid charity day a year.
    • Employee Assistance Program (EAP) – for you and your immediate family. Includes 6 free counselling sessions per issue reported.
    • Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
    • Eye test vouchers
    • Enhances pension contribution: up to 2 years of service – 3%. 2 years to 5 years of service – 4%, 5 years of service – 5% employer contribution.
    • Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs. We delegate 10 employees every year to gain professional qualifications.
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