Jobs

    Application Support Engineer - Edinburgh, United Kingdom - Harvey Nash Careers

    Harvey Nash Careers
    Harvey Nash Careers Edinburgh, United Kingdom

    2 weeks ago

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    Description
    Job Title:
    Application Support Engineer

    Company:
    Harvey Nash

    About the Company:
    Harvey Nash's client is a dynamic scale-up in the financial services sector, focusing on fintech innovations.

    Description:
    • Platform support for clients
    • Customer support for platform queries
    • 1st and 2nd line support
    • API management
    • Ticket and incident management using JIRA and Zendesk
    • Creation and enhancement of user guides, documentation, and reporting
    • Continuous improvement of support function
    • Collaboration with teams for platform capabilities

    In this role, you will be part of the team supporting the company's clients with platform-related queries. You will contribute to creating and improving documentation and user guides, as well as enhancing the platform's capabilities in collaboration with Development and Customer Success teams. The position offers great flexibility, requiring only one in-office presence in Edinburgh per month.

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