- Build and maintain effective and appropriate key relationships internally and externally.
- Support with the development of the BELFOR core services.
- Accurate data input into both BELFOR Systems and Customer Portals.
- Ensure BELFOR Complaint SLA's and BELFOR's Customers SLA's are adhered to, highlighting any failures and identify prevention of future failures.
- Work with the Customer Experience Teams and Operations Teams to ensure all the complaints are managed, escalated according to the FCA guidelines and logged immediately onto the in-house system.
- Support Regional Customer Experience Teams & Operational Teams on complaint handling to ensure a successful resolution within the agreed SLA's and timeframes to resolve.
- Maintain complaints and compliments spreadsheet and ensure it is filled out correctly.
- Provide root-cause feedback internally, to ensure continuous business improvement is achieved.
- Oversee BELFOR compensation payment to ensure GDPR is adhered to.
- Strong communications skills both verbal and written.
- Good organisational skills and ability to work under pressure.
- Team player and able to work on own initiative and self-motivation.
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Customer Compliance Manager - West Midlands, United Kingdom - BELFOR Property Restoration
Description
Job Description
Requirements for Role
What we offer
28 days Annual Leave
Annual Pay Review
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E Learnings
Annual Flu vaccination
Eye Test