Jobs

    Customer Compliance Manager - West Midlands, United Kingdom - BELFOR Property Restoration

    BELFOR Property Restoration
    BELFOR Property Restoration West Midlands, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    Job Description

  • Build and maintain effective and appropriate key relationships internally and externally.
  • Support with the development of the BELFOR core services.
  • Accurate data input into both BELFOR Systems and Customer Portals.
  • Ensure BELFOR Complaint SLA's and BELFOR's Customers SLA's are adhered to, highlighting any failures and identify prevention of future failures.
  • Work with the Customer Experience Teams and Operations Teams to ensure all the complaints are managed, escalated according to the FCA guidelines and logged immediately onto the in-house system.
  • Support Regional Customer Experience Teams & Operational Teams on complaint handling to ensure a successful resolution within the agreed SLA's and timeframes to resolve.
  • Maintain complaints and compliments spreadsheet and ensure it is filled out correctly.
  • Provide root-cause feedback internally, to ensure continuous business improvement is achieved.
  • Oversee BELFOR compensation payment to ensure GDPR is adhered to.
  • Requirements for Role

  • Strong communications skills both verbal and written.
  • Good organisational skills and ability to work under pressure.
  • Team player and able to work on own initiative and self-motivation.
  • What we offer

    28 days Annual Leave

    Annual Pay Review

    Retirement Pension Plan

    Life Insurance

    Health Cash Plan

    Employee Assistance Programme

    Induction and E Learnings

    Annual Flu vaccination

    Eye Test


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