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    First job in IT Support - United Kingdom - Hiya Technology Ltd

    Hiya Technology Ltd
    Hiya Technology Ltd United Kingdom

    3 days ago

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    Description

    First job in IT Support


    Hybrid – Site in Greater Manchester
    Our client is looking to recruit an entry level IT Analyst with strong customer service skills.

    This is a fantastic opportunity to join a high-profile business that are expanding quickly into the US and now into Europe as well. Our client is looking for someone who has a genuine interest in IT and is happy to work in a customer facing position. The salary for this role is £23K-£27K, plus 10% bonus. Duties include:
    • Take telephone, direct and email queries relating to their purchasing system.
    • Become an expert in their purchasing system and also providing some general IT support.
    • Create, manage and resolve Incidents and Service Requests via our ITSM system.
    • Ensure all tickets are processed are handled with accordance to ITIL guidelines.
    • Perform first / second line support diagnostics with the aim to achieve an 80% first time fix rate.
    • Escalate incidents to 3rd line technical staff as required.
    Knowledge, Skills & Experience
    • Microsoft Windows 10 / 11
    • Microsoft Office 365 including troubleshooting
    • Hardware diagnostics
    • File and directory permissions
    • Active Directory User & Group management
    • ITIL/Agile methodology
    • Intune, Entra and Exchange usage
    • Android tablets
    • Basic Powershell scripting
    • VoIP services
    This role is 50/50 work from home and on site in Greater Manchester. Weekend work is required 1 weekend every 3 weeks. Shift work is required in this role. (early shift 8am - 4pm, late shift 11am-7pm) If you are interested in this role please apply asap.

    Technical Engineering Manager : Warwickshire Network Application Engineer (Gallagher) : Warwickshire Lead Cyber Security Consultant : Warwickshire Infrastructure Project Manager : Warwickshire Software Engineer : Cheshire

    If you have any questions or queries please don't hesitate to get in touch.

    #J-18808-Ljbffr

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