Jobs
>
London

    First-Line Support Analyst - United Kingdom - Intelliflo Ltd

    Intelliflo Ltd
    Intelliflo Ltd United Kingdom

    2 weeks ago

    Default job background
    Part time
    Description
    1st Line Customer Support Analyst page is loaded 1st Line Customer Support Analyst

    Apply locations Wimbledon, Greater London time type Full time posted on Posted Today job requisition id R-3764 intelliflo is a global business that welcomes bold ideas and all points of view.

    Sound financial advice has the power to transform lives and should be accessible to the many, not the few. intelliflo widens access to financial advice through leading technology that powers the advisory experience.

    We use open software architectures and unmatched industry experience to simplify a complex digital landscape and help advisors flourish and grow.

    Our solutions support over 30,000 financial advisors globally, who represent over three million households with over USD 1 trillion assets.

    intelliflo operates independently under its own brand as a wholly owned subsidiary of Invesco, a global leader in the asset management industry.

    Working within the Support Team providing software support and basic training to users of Intelligent Office.
    Contribute content to the Intelligent Office User Guide as required
    Help desk support – answering support calls from clients and processing support emails.
    Investigating and resolving queries where possible or escalating them to the 2nd line support team where necessary.
    Testing new software functionality developed and assisting the quality assurance process.
    Creating and reviewing help files to assist clients using the system.
    Liaising with the Account Management Team and other key members of staff on improving business processes.
    Assisting with remote telephone training for new users, when applicable.
    Supporting the Account Manager with client liaison.
    Help desk support experience required although candidates with strong experience in other areas may still be considered.
    Previous experience in the financial services industry is a distinct advantage.
    Proven customer relationship skills essential.
    Proven good computer skills essential, including knowledge of the Microsoft Office suite.

    Maintain sufficient knowledge of Intelligent Office functionality and industry products and practices as required to resolve 1st line cases.

    Full Time / Part Time
    Full time Worker Type

    Most teams within our England office work 1-day a week in the office, however, most of our teams within the United States and India operate in a remote working pattern.

    intelliflo offers industry-leading Total Rewards that help you thrive – in and out of the office, including competitive pay, retirement savings plans, generous health and wellness benefits, and much more .

    Our commitment to diversity, equality, and inclusion

    Our aspiration is for our workforce to continually reflect the diversity of people and perspectives in today's evolving society, which we believe is fundamental to our efforts to widen access to financial advice.

    Individuals seeking employment at intelliflo are considered without regards to race, religion, color, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, military or veteran status; That's our DNA that allows us to deliver on our mission:
    widening access to financial advice.
    We're doing that through technology that makes it easier for advisors to help more people. Because we believe everyone deserves the best financial advice.

    At intelliflo you are free to be yourself and to work flexibly – whether that be in an office, fully remote, or hybrid.

    We're already supporting over 30,000 financial advisors over three million households and $1 trillion in assets under advisement.
  • Involved Solutions

    IT Support Analyst

    3 weeks ago

    Involved Solutions London, United Kingdom

    **IT Support Analyst - up to £35,000 + Bonus + Benefits - Central London** · Working onsite 5 days per week · Working hours - 9am - 6pm · A growing Hospitality client, in which I am working with, who has offices all over the world, including Paris, Rome, London, New York and Los ...

  • Allen Lane

    IT Support Analyst

    3 weeks ago

    Allen Lane London, United Kingdom

    Allen Lane are delighted to be working with a London based University in their search for an IT Support Analyst to join the IT team on a permanent basis to support stakeholders from across the university both in person and remotely. This will be a hybridposition with 2/3 days per ...

  • TelefonicaTech

    IT Support Analyst

    2 weeks ago

    TelefonicaTech London, United Kingdom

    We are currently hiring for a part time IT Support Analyst to supervise the provision of advice, assistance, and solutions in any area associated with the effective use of information and communications technology and their environments, procurement, provision, delivery, and main ...

  • Pearson Carter

    IT Support Analyst

    2 weeks ago

    Pearson Carter London, United Kingdom

    **IT Support Analyst - £35k - London** · Pearson Carter are currently working on an IT support role for the world's largest loss protection insurance company. They are currently in search of an IT Support engineer/analyst to assist in providing 2nd line helpdesk support. · **Resp ...

  • eFinancialCareers

    IT Support Analyst

    3 weeks ago

    eFinancialCareers London, United Kingdom

    TEKsystems are currently engaged with a global financial services client to source a IT Support Analyst to join an established Service Desk team of 9 members who support a medium sized corporate environment of circa 650 globally but particularly supportfor internal staff in Europ ...

  • Pearson Whiffin IT

    IT Support Analyst

    3 weeks ago

    Pearson Whiffin IT London, United Kingdom

    **IT Support Analyst - Office365, Windows Server, Active Directory** · Are you looking for a new IT support role where you can choose the days/weeks you work, be the main person for all onsite support issues, then we have the role for you We are looking for someone with experienc ...

  • Huxley

    IT Support Analyst

    3 weeks ago

    Huxley London, United Kingdom

    We are currently working with a leading financial services client based in the City, who is recruiting for an Infrastructure Support Analyst. This is a 12 months fixed term contract (FTC), with the possibility of joining on a permanent basis. In this role,you will be part of a co ...

  • vertex-it-solutions

    Support Analyst

    2 weeks ago

    vertex-it-solutions London, United Kingdom

    **Support Analyst** · **Our Culture and Values**: · Our client offers a great working environment for a forward thinking, collaborative team. They look for individuals who strive to make a difference and achieve the highest standards. Everyone is empowered to make a difference an ...

  • Jobheron

    IT Support Analyst

    1 week ago

    Jobheron London, United Kingdom

    A large Microsoft Gold Partner IT Consultancy firm with an office in London is looking for a Senior IT Support Analyst to join their rapidly growing Managed Services team. This role will be based onsite permanently with one of their London-based clients,where you will be joining ...

  • Jameson Legal

    Support Analyst

    2 weeks ago

    Jameson Legal London, United Kingdom

    **Support Analyst** · A fantastic opportunity has arisen to join a leading, global law firm on a permanent basis. You will be joining a team that has overall responsibility for the implementation, maintenance and operation of the firms' legal technology solutions. Your team willb ...

  • AEJ Consulting Ltd

    IT Support Analyst

    2 weeks ago

    AEJ Consulting Ltd London, United Kingdom

    **Overview** · IT Support Analyst - Up to £35,000 - London · This role is to support the wider business across their hardware/software environment whilst being given significant responsibility and autonomy in the delivery of projects. · **What you'll be doing**: · - Resolve daily ...

  • eFinancialCareers

    IT Support Analyst

    1 week ago

    eFinancialCareers London, United Kingdom

    IT Support Analyst 1st/2nd Line sought by leading investment management company based in west London. · **Inside Ir35 - 5 Days per week onsite** · - Providing end user support for all employees within the London office and support for remote users · - Operating the helpdesk ticke ...

  • Huntress

    IT Support Analyst

    3 weeks ago

    Huntress London, United Kingdom

    I am excited to share that I am currently recruiting for a Service Desk Administrator for a fantastic client of mine who operates within Financial Services sector. · - To provide 1st & 2nd line IT support to the UK's user community · - Respond and answer all service desk calls in ...

  • Akkodis

    IT Support Analyst

    3 weeks ago

    Akkodis London, United Kingdom

    We are looking for an IT office support technician who can come in and be a valued member of the team. Some of the responsibility will be; · - Staff their IT Bar in the London office to deal with basic requests and distribute peripherals · - Password resets · - Hardware issues · ...

  • Morgan Philips Specialist Recruitment

    IT Support Analyst

    3 weeks ago

    Morgan Philips Specialist Recruitment London, United Kingdom

    **IT Support Engineer** · You must have the ability to work well as part of a team and independently and the ability to communicate fluently with colleagues and senior members of the business. Good communication and written skills is required as well as good customer service skil ...

  • eFinancialCareers

    IT Support Analyst, IT

    3 weeks ago

    eFinancialCareers London, United Kingdom

    **Responsibilities** · - To provide an effective, high quality IT support service to all CG employees in Europe. · - To work closely with the support and infrastructure teams globally at the direction of the line manager. · - To have good attention to details to ensure a first-ti ...

  • eFinancialCareers

    IT Support Analyst

    4 days ago

    eFinancialCareers London, United Kingdom

    **IT Support Analyst - Windows - Microsoft - £35-38k** · IT Support Analyst required by my client, a leading broker in the city, to provide 1st and 2nd line support to a variety of IT and business stakeholders. · This is a London based permanent opportunity offering flexible hybr ...

  • Explore Group

    IT Support Analyst

    2 days ago

    Explore Group London, United Kingdom

    **IT SUPPORT ANALYST - PERMANENT - UPTO 35K - HYBRID - LONDON** · We are looking for an experienced IT Support Analyst to join our team. This position requires maintaining and enhancing not only the end user computing environment but also working closely with system administrator ...

  • eFinancialCareers

    Support Analyst

    1 week ago

    eFinancialCareers London, United Kingdom

    ** · Support Analyst · - Technical Trading Support - Equities - API/FIX - London (Hybrid Working) · **Support Analyst is required to join a leading broking organisation where you will work with brokers/traders in the equities team and focus on technical support. This is a permane ...

  • Huntress

    IT Support Analyst

    3 days ago

    Huntress London, United Kingdom

    **Job title**: Service Desk Analyst · I am excited to share that I am currently recruiting for a Service Desk Analyst for a fantastic client of mine who operates within Financial Services sector. · **Core responsibilities**: · - To provide 1st & 2nd line IT support to the company ...