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    IT Support Analyst - London, United Kingdom - TelefonicaTech

    TelefonicaTech
    TelefonicaTech London, United Kingdom

    2 weeks ago

    Default job background
    Customer Service / Support
    Description

    We are currently hiring for a part time IT Support Analyst to supervise the provision of advice, assistance, and solutions in any area associated with the effective use of information and communications technology and their environments, procurement, provision, delivery, and maintenance.

    The role is inside IR35, based in London.

    1st/2nd line helpdesk/desktop person required 3 days a week based in Knightsbridge.

    Principal accountabilities

    Support a Service Desk team

    Technical requirements/experience/qualifications

    1. .Experience of motivating and managing individuals to meet work targets
    2. .Demonstrable competence in problem solving within the context of logging and controlling queries and requests for information system and related assets and changes to information systems.
    3. .Able to troubleshoot problems, produce relevant documentation, and manage escalations.
    4. .Capable of understanding a user's technical needs or issues, gathering information, communicate regularly, and deliver a working solution.
    5. .Proven experience working and delivering projects, as a contributor, and/or acting as the Technical Lead
    6. .Good knowledge of supporting most of the software products or platforms below:

    Hardware

    • Desktop PC & Lenovo Laptops
    • Intune & Cloud Experience.
    • Apple Macs (Laptops, iMacs and Mini)
    • General ticket resolution but would expect Mainly O365 and Microsoft technology support.
    • Mobile devices (iPhone and iPads, Surface Pro, Android devices)
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