- Act as the primary point of contact for residents, addressing inquiries, concerns, and requests promptly and effectively.
- Coordinate and facilitate communication between residents and relevant departments within the organization.
- Provide support and guidance to residents on housing-related matters, including tenancy agreements, repairs, and community resources.
- Conduct regular outreach to ensure resident satisfaction and gather feedback for continuous improvement.
- Set up, undertake, and manage the customer/resident liaison across multiple programmes/projects.
- Attend customer/resident Liaison meetings either face to face or digitally to ensure a high-performing customer-centric service is delivered.
- Previous experience in a customer service or resident support role, preferably within the social housing sector.
- Excellent communication skills, both verbal and written, with the ability to empathize and build rapport with diverse audiences.
- Strong organizational and problem-solving abilities, with a proactive approach to addressing resident needs.
- Experience managing customer complaints.
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Resident Liaison Officer - Ipswich, United Kingdom - Panoramic Associates
Description
Panoramic Associates is currently recruiting a Resident Liaison Officer situated within the Investment and Compliance Department.You'll play a pivotal role in the daily management of programme and project administration tasks, including coordinating resident liaison activities.
Job Title:
Resident Liaison Officer
Location:
Colchester (Once a week)
Salary up to £30k per annum
Duties and Responsibilities:
Knowledge & Experience:
If you have a keen eye for detail and a passion for social housing, please get in touch with Narinder Kaur at (phone number removed) to arrange an informal interview.