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    IT Service Desk Analyst - London, United Kingdom - TPXimpact

    TPXimpact
    TPXimpact London, United Kingdom

    Found in: Talent UK C2 - 2 days ago

    Default job background
    Description

    We are looking for an energetic, self-motivated and organised individual to join a small but focussed central team that are establishing a modern, mature and scalable internal IT function based on a SaaS/PaaS cloud-based infrastructure.

    You will work closely with the team to help galvanise the recently merged set of individual companies into a single, standardised organisation with a high-quality IT function. You will be responsible for day-to-day operations and helping to embed good standards and best practice across the organisation as it grows with our ambitious 3 year plan.

    Responsibilities

  • Work as part of the IT Support team in a first line support role; helping users with a wide range of SaaS & PaaS applications.
  • Complete the onboarding of users onto internal systems, considering access rights, roles and permissions.
  • Provide Hardware support to end users, including the configuring on new equipment.
  • Contribute to the management of the Software Asset Register (SAR) and Hardware Asset Register (HAR).
  • Work to consistent standards for management of our portfolio of cloud-based apps.
  • Work within information security, governance and certification standards across the IT estate.
  • Help with the documentation of the internal IT estate.
  • Rationalising and consolidating the current portfolio of applications towards a single, standardised set of tools for the organisation.
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