Jobs
>
London

    Service Desk Analyst - United Kingdom - Wanstor Limited

    Wanstor Limited
    Wanstor Limited United Kingdom

    1 day ago

    Default job background
    Description

    Service Desk Analyst (Not for Profit)

    Department: Service Desk NFP

    Employment Type: Permanent - Full Time

    Location: Wanstor London

    Reporting To: Mercedes Montgomery

    Compensation: £25,000 - £28,000 / year

    Description

    Service Desk Analyst

    We are looking for enthusiastic Service Desk Analysts to join our growing team

    As a Service Desk Analyst you will help to ensure the smooth running of IT operations at customer sites. You will take ownership of and manage all requests, managing the process using ITIL Standards through to successful completion. Being the face of Wanstor you will need to make sure that you remain professional and provide a high level of customer service is provided at all times.

    Service desk analyst roles are one of the many entry points into a career in IT. A Service Desk Analyst role at Wanstor is the gateway to internal moves into 2nd and 3rd line, Networking, Infrastructure, Security, Development, Team Leading, Project Management and beyond. It will equip you with the skills and experience to fast-track your development into a future leader, whichever stream you choose to follow.

    Key Responsibilities

    • Responding to client's technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues.
    • Logging calls using service desk tools and ITIL processes, working within these frameworks to deliver customer service levels >90% managing incidents to achieve where possible first call resolution and other company KPI's
    • Maintaining good customer relations, including visiting sites within the greater London area+ Managing user accounts within Office365 and allocating licenses
    • Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed+ Using remote tools such as MDM, Remote control, & Chat to resolve user requests+ Deploying PC's through Windows Autopilot and Intune
    • Setting up and configuring Windows based PCs and laptops.
    • Configuring Email in MS Outlook/Exchange, including setting up a variety of client devices (laptops, tablets, phones)
    • Attending office moves and new site openings for hospitality customers

    About You

    You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: -

    • IT support experience at a 1st line level
    • Knowledge of ITIL, incident, problem and change management.
    • Experience taking responsibility and ownership of stakeholders and projects
    • A desire to provide excellent, proactive, customer service
    • Well organised, able to multitask and work autonomously
    • Positive and energetic

    What we offer you

    Wanstor is a sociable organisation and want to make sure everyone feels part of the team. Below are some of the perks we offer you:

    • 24 days annual leave, rising by 1 day each year to a maximum of 28 days + Bank Holidays
    • We have regular lunch and learns from staff and external speakers
    • We offer everyone 5 days a year to learn something new
    • We provide 2 days to volunteer
    • We are a friendly team and have several team events throughout the year organised by our social team
    • We have a lovely office based in Borough, hosting a great coffee machine and a rooftop terrace
    • Vitality health, to make sure you are at your best
    • Monthly service desk bonuses
    • Hot skills bonuses for successfully passing exams
    #J-18808-Ljbffr
  • eFinancialCareers

    Desk Analyst

    5 days ago

    eFinancialCareers London, United Kingdom

    The role will suit a fundamental credit professional with previous experience in a strategist/desk analyst seat, with proven experience of developing trade ideas and investment strategies within high yield credit. · The opportunity: · - Sit alongside the trading team to produce i ...

  • Owen Daniels Consultancy

    IT Service Desk Analyst

    5 days ago

    Owen Daniels Consultancy London, United Kingdom

    **ROLE - IT Service Desk Analyst** · **LOCATION - West London** · **SALARY - £30,000 - £35,000** · **PERMANENT** · We have partnered with a global consumables manufacturing company based in West London who are going through a period of growth right now and are hiring for an IT Se ...

  • Computappoint

    IT Service Desk Analyst

    5 days ago

    Computappoint London, United Kingdom

    IT Service Desk Analyst - Azure, O365, ServiceNow - Perm - £45k + benefits and bonuses · **Skills: Azure, O365, Windows, MS Office, Active Directory, ServiceNow, Hybrid working model days per week onsite)** · A leading financial organisation are looking to hire a Senior IT Servic ...

  • eFinancialCareers

    Service Desk Analyst

    1 week ago

    eFinancialCareers London, United Kingdom

    Our client is considered one of the top macro-Hedge Funds in the world, the industry award-winning company want to grow their existing team based in London and are currently searching for a highly skilled Service Desk Analyst. The Service Desk Analyst willneed to provide support ...

  • HARTLEYCO LTD

    IT Service Desk Analyst

    1 week ago

    HARTLEYCO LTD London, United Kingdom

    I'm currently hiring for an IT Service Desk Analyst on behalf of a Managed Services Provider business based in West London. · You will be responsible for service desk support around predominantly Microsoft technologies. · Below are the key skills (in order of importance): · - Win ...

  • Huntress

    Service Desk Analyst

    5 days ago

    Huntress London, United Kingdom

    Job title: Service Desk Analyst · **Salary**: £28-£32k · Location: London · One of my clients, who is a global Law practice, is currently seeking a Service Desk Analyst to join their IT team based in the city. · This role will suit someone with over 12 months experience working i ...

  • Jonothan Bosworth

    Service Desk Analyst

    1 week ago

    Jonothan Bosworth London, United Kingdom

    **Service Desk Analyst | London | up to circa £29,000** · We are currently looking for 1st | 2nd Line **Service Desk Analysts** to be based in our clients' London office. · Currently working 3 days in the office 2 days from home. · Our client is an award winning, friendly & progr ...

  • Tech Pursuit

    IT Service Desk Analyst

    4 days ago

    Tech Pursuit London, United Kingdom

    **Service Desk Analyst (1st Line) - 3 month contract - Day rate - Immediate start** · We have an exciting opportunity for a Service Desk Analyst to join a leading retail company. · This will be a 3 month contract, paying a competitve day rate and the company want an immediate sta ...

  • Lorien

    IT Service Desk Analyst

    1 day ago

    Lorien London, United Kingdom

    IT Service Desk Analyst - 1st and 2nd Line - Insurance · - £20,000 - £25,000 · - Permanent · - 5 days on site - Liverpool St area. · - Will suit someone junior in their career · - Diverse Company culture · We are working with a global brand in the insurance market that is looking ...

  • Huntress

    Service Desk Analyst

    1 day ago

    Huntress London, United Kingdom

    **Job title**: Service Desk Analyst · I am excited to share that I am currently recruiting for a Service Desk Analyst for a fantastic client of mine who operates within Financial Services sector. · **Core responsibilities**: · - To provide 1st & 2nd line IT support to the company ...

  • HARTLEYCO LTD

    IT Service Desk Analyst

    6 days ago

    HARTLEYCO LTD London, United Kingdom

    I'm currently hiring for an IT Service Desk Analyst on behalf of a Managed Services Provider based in West London. · You will be responsible for service desk support around predominantly Microsoft technologies. · Below are the key skills (in order of importance): · - Windows 10/1 ...

  • Nigel Frank International

    Service Desk Analyst

    5 days ago

    Nigel Frank International London, United Kingdom

    **Service Desk Analyst-London-up to £40,000** · This client is an established client of Nigel Frank who are currently recruiting for a Service Desk Analyst (1st/2nd Line). They are an established Insurance company and have just stepped into the Azure space. · This client is part ...

  • eFinancialCareers

    Quantitative Desk Analyst

    4 days ago

    eFinancialCareers London, United Kingdom

    Join us as a Quantitative Desk Analyst · - You'll use your development expertise on highly technical and specialist aspects of the analytics library · - Day-to-day, you'll combine solving analytical problems with having a direct impact on trading activity, while making sure analy ...

  • Top To Toe

    IT Service Desk Analyst

    4 days ago

    Top To Toe London, United Kingdom

    Working as part of the TECHNICAL SERVICES team for a leading provider of retail / point of sale software in the UK, your primary role will be to respond to and resolve customer issues and queries, both with our own software (full training will be provided)as well as general hardw ...

  • Owen Daniels Consultancy

    Senior IT Service Desk Analyst

    5 days ago

    Owen Daniels Consultancy London, United Kingdom

    **ROLE - Senior IT Service Desk Analyst** · **LOCATION - West London** · **SALARY - £40,000 - £45,000** · **PERMANENT** · We have partnered with a global consumables manufacturing company based in West London who are going through a period of growth right now and are hiring for a ...

  • Acacium Group

    Senior Service Desk Analyst

    1 week ago

    Acacium Group Shoreditch, United Kingdom

    **Acacium Group** · **Senior Service Desk Analyst** · **London** · **Permanent Vacancy: Monday - Friday (37.5 hours per week, rotating shifts between 7am to 3:30pm, 8am to 4:30pm, 9am to 5:30pm, 9:30am to 6pm and 12pm to 8pm) and on call 1 in every 4 weeks.** · **Competitive sala ...

  • vertex-it-solutions

    2nd Line Service Desk Analyst

    19 hours ago

    vertex-it-solutions London, United Kingdom

    **Position: 2nd Line Service Desk Analyst** · **Reporting to: IT Service Desk Manager** · **Company**: · Our client are an established and successful Manage Service Provider who are continually growing. They specialise in delivering fully managed IT services to a range of UK and ...

  • Premier IT

    1st / 2nd Line Service Desk Analyst

    4 days ago

    Premier IT London, United Kingdom

    ?? Service Desk Analyst · ?? London · ?? £40,000 · What you need · **?** Experience of working at least 2 years in an IT service desk of a law firm or within a large professional services environment (e.g. banking, consulting or accounting) would be a distinct advantage, although ...

  • vertex-it-solutions

    1st/2nd Line Service Desk Analyst

    19 hours ago

    vertex-it-solutions London, United Kingdom

    **Position: 1st/2nd Line Service Desk Analyst** · **Reporting to: IT Service Desk Manager** · **The role**: · Our client are officially one of the top 10 managed service providers in the world. We've been providing managed IT services since 2001, and now serve as a major IT partn ...

  • Larbey Evans

    IT Service Desk Analyst

    1 week ago

    Larbey Evans City of London, United Kingdom

    Our client is a leading global law firm - they are now looking to recruit an experienced IT Service Desk Analyst to join their busy IT team in London. · The IT Service Desk is responsible for providing a professional and high-quality service to the firm's internal staff.It operat ...