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    Service Desk Support Analyst - Sale, Greater Manchester, United Kingdom - Michael Page (UK)

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    Description
    Service Desk Analyst - Manchester
    With a sizeable workforce, they are committed to making a difference in the community. They have a strong reputation for their high-quality service and dedication to their cause. Service Desk Analyst - Manchester
    Provide top-notch technical 1st / 2nd line support to internal users.
    Solve complex IT issues efficiently via Telephone / Email / Face to face.
    Ensure customer satisfaction through excellent service.
    Maintain and update the service desk system regularly.
    Contribute to the continuous improvement of the IT department.
    Adhere to all company policies and procedures.
    Service Desk Analyst - Manchester
    A successful Service Desk Analyst should have:
    Relevant educational qualifications in Information Technology or related field
    Experience in a similar role Service Desk / Helpdesk role.
    Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc.
    Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices
    Outstanding customer service skills
    Service Desk Analyst - Manchester
    A competitive annual salary up to £26,000 (ranging from £22,000 to £26,000)
    Generous holiday leave of 28 days
    Pension scheme
    Cycle to work scheme
    A supportive and collaborative work culture.

    If you are a driven and dedicated Service Desk Analyst looking for an exciting opportunity in Sale, we encourage you to apply.

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