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Redhill

    Pensions Administrator - Redhill, Surrey, United Kingdom - Willis Towers Watson

    Willis Towers Watson
    Willis Towers Watson Redhill, Surrey, United Kingdom

    1 week ago

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    Description
    We have fantastic opportunities for experienced Pensions Administrators to join WTW.

    Day to day responsibilities include the administration of occupational pension schemes, dealing with new joiners, leavers, retirees and calculating renewals and member contributions.

    Full training is provided including new starter induction and further training thereafter.

    As an industry leader, we offer a competitive salary and excellent benefits package including company pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover and many other options.

    These vacancies are based in Redhill, Leeds, Welwyn or Birmingham on a hybrid workstyle, or fully remote- depending on experience.

    The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients.

    Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
    Communicate effectively with client/members via the telephone, letter and email
    Consistently provide a quality customer experience to clients/members.
    Recognise and escalate potential problem and potential complaint cases.
    Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.
    Assist the wider team in more complex / project work when required.
    Help to provide an efficient, professional service to meet all client/members' needs and to promote the WTW brand.
    Develop knowledge of clients' pension schemes.

    Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator / Team Leader.

    Experience in either DB or DC pensions administration.
    Customer and quality focussed.
    Computer literate.
    We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity
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