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    Technical Support Shift Manager - Stockport, United Kingdom - KION Group

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    Description

    Description

    " needs to include the below:
  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities
  • Learn More Here:

    Tasks and Qualifications:

    MAIN JOB OBJECTIVES
    Assign workload by triaging issues and prioritise according to the business impact
    • Provide direction and feedback to the team during shifts
    • Oversee day to day operations and improve performance
    • Train and coach new team members
    • Ensure documented processes are followed
    • Motivate the team to maintain high performance
    • Resolve queries and manage escalations
    • Foster and maintain a positive work environment
    • Report on team performance on a weekly basis to management

    REQUIRED SKILLS
    • An excellent command of the English language (both spoken and written)


    • A team player with a desire for continuous improvement and able to accept constructive feedback in a busy working environment
    • Proven experience as a Team Leader or in a relevant managerial role
    • Leadership skills and ability to make decisions in a speedy but logical fashion
    • Able to adhere to current processes with an open mind
    • Able to work shifts including night and weekends with a flexible approach
    • Familiarity with the use of incident management and reporting tools
    • Demonstrable detailed experience working in a customer facing role

    DESIRED SKILLS
    • A knowledge of ITIL processes, and ideally ITIL certified
    • While you will be educated and supported on the job, an inherent aptitude to technical problem solving
    • A willingness to visit customers' sites to gain a deeper understanding of applications
    • A strong software engineering or computing background
    • Experience with working in the Information Technology industry
    • Further/higher education qualifications preferably in an engineering discipline and/or computing BENEFITS
    • Competitive salary- based on level of experience and expertise
    • Incentive scheme designed to reward individual contribution and performance
    • Group Personal Pension scheme with generous Company contributions and made by salary exchange
    • Holidays - 25 days plus bank holidays
    • Private Health scheme (non-contributory for employees)
    • Life assurance
    • Working at a newly refurbished campus which includes a gym for staff with full showering facilities


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