2nd and 3rd Line Support Engineer - Wakefield, West Yorkshire, United Kingdom - Jonothan Bosworth

Jonothan Bosworth Wakefield, West Yorkshire, United Kingdom

2 weeks ago

Description

2nd / 3rd Line Server Support Engineer | Leeds | FTC | £30,000 – £35,000

Jonothan Bosworth Recruitment Specialists are currently looking for a System Support Analyst to join a leading Global IT company on a 9 month FTC.

Your job role will be 2nd / 3rd Line Support for internal users and customer systems, where you will be server focused .

As 2nd / 3rd Line Support you will be responsible for the support and resolution of Incidents and Requests escalated from the Service Desk, covering both Hardware and Software issues and requests.

You will review ticket queues within the ITSM system and acting accordingly in line with support processes, work collaboratively across teams to support the Service Centre's target of resolving 65% of Incidents at 1st line through the transfer of knowledge, documentation and training.

Responsible for the resolution of Priority 1 and Major Incidents escalated from the Service Desk escalating where exceeds technical knowledge and access levels.

Minimum 3 years' experience providing IT support or administration services, with at least 2 years working in a Service Desk environment.

Windows Server 2012 R2 (and previous) based systems including DNS, DHCP, IIS, NPS, RDS, DFS
Microsoft Application Servers (i.e. Exchange, Lync/SFB , SharePoint, SQL Server)
Enterprise grade server and storage hardware
As we continue to expand our network, the quality of service that we provide has not been compromised.

IT Support Engineer

1 week ago

Your Prime Recruitment Leeds, United Kingdom

**IT Support Engineer** · **Exciting Venue/Event Management Company** · **Investment and Growth** · **Package**: £20,000 - £25,000 + benefits · **Office**: Garforth, Leeds, with travel to other venues · **Hours**: This role will require someone who is flexible and able to work we ...
Support Engineer

3 days ago

Opus Recruitment Solutions Ltd Leeds, United Kingdom

I'm working with a very successful and well-established software development business based in Leeds who are looking for a Support Engineer to join them out of growth. · The design, develop, implement and support bespoke software products (SaaS) for their customers in Financial S ...
Desktop Support Engineer

1 week ago

The One Group Royston, United Kingdom

**Desktop Support Engineer x2** · **Royston** · **£25k-£35k** · We are working exclusively with one of our long serving clients who are looking for 2 Desktop Support Engineers to join their internal team on a permanent basis. Due to company growth, they are expanding the team fur ...
IT Support Engineer

1 week ago

Arthur Rose Recruitment Ltd Leeds, United Kingdom

We are currently looking for a IT support Engineer to join our client in the heart of Leeds who are one of the fastest growing contect agencies in the UK. · The bulk of your work will be providing local and remote support from the Leeds office,but you may also be expected to on o ...
IT Support Engineer

1 week ago

Hemmersbach UK Ltd Leeds, United Kingdom

**Hemmersbach** provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, butalso make the world a better place: 2 ...
Application Support Engineer

1 week ago

Clemence Rogers Recruitment Leeds, United Kingdom

**Application Support Engineer - £43k - £48k - Home Working** · Clemence Rogers are currently recruiting for an Application Support Engineer to join a well-established team. · The DBA element of the role will involve the on-going management and maintenance of all company database ...
Electrical Support Engineer

1 week ago

REED Engineering Leeds, United Kingdom

A great opportunity has arisen for an Electrical Support Engineer to join an expanding company who offer comprehensive training and support. · - Providing a technical support resource for our internal production departments and external engineer teams, and our ever-increasing cus ...
IT Field Support Engineer

2 days ago

SCC Leeds, United Kingdom

IT Field Support Engineer · Remote Field based role covering the Leeds/West Yorkshire area · Due to unprecedented growth, SCC, Europe's largest privately owned IT organisation, is looking for a Field based IT Support Engineer to join their highly skilled and motivated team. · Thi ...
Desktop Support Engineer

7 hours ago

Solutions Through Knowledge Leeds, United Kingdom

**Job Title**: Floorwalker & Desktop Support Engineer · **Location**: Leeds (LS2) · **Day rate**: £170 per day - payable to ltd company/Outside IR35 OR umbrella company (contractor's choice) · **Duration**: 3 months initially · **Start date**: ASAP · **Standard hours**: Mon-Fri 8 ...
Deskside Support Engineer

5 days ago

Link Fund Solutions Leeds, United Kingdom

Overview · As a Deskside Support Engineer, you will provide end user hardware, software and infrastructure support. · You will work closely with the End User Support Team to provide effective and efficient second and third-line operational support which will include desktop and c ...
Senior IT Support Engineer

1 day ago

Fortem People Ltd Leeds, United Kingdom

Our established client based in Leeds city centre is looking to recruit a Senior IT Support Engineer. · This is a great opportunity if you enjoy getting out to other sites, travel and driving, as you'll be responsible for fixing connection and server issues at any of their UK loc ...
Engineer - Applications Support

1 week ago

Transunion Leeds, United Kingdom

TransUnion is a global information and insights company which provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries. We call this Information forGood. · TransUnion is a maj ...
IT Support Engineer

1 week ago

CV Screen Bradford, United Kingdom

**IT Support Engineer · Bradford · Salary up to £30,000 + Benefits + Career Growth Opportunites** · CV Screen is recruiting for a IT Support Engineer to join a tech solutions company based in Bradford. You will be part of an established and successful business where there is ampl ...
IT Support Engineer

3 days ago

Adria Solutions Ltd Sheffield, United Kingdom

IT Support Engineer -Sheffield (hybrid) - £40K · Adria Solutions has an exciting opportunity for an experienced IT Support Engineer to join a well-established company with an international presence. We are looking for an IT Support Engineer, who is passionate about building produ ...
IT Support Engineer

1 week ago

Coaction Recruitment Ltd Shaw, United Kingdom

**IT Support Engineer** · A key client of ours, based in Shaw, is looking for an IT Support Engineer to join their infrastructure support team for a short contract assignment, with good potential to extend. This vacancy will suit an IT Support Engineer with experience in MS365 & ...
IT Support Engineer

1 week ago

Express Recruitment Sheffield, United Kingdom

Express Recruitment are proud to be working on behalf of an industry leading and award-winning engineering consultancy based in Sheffield, who are currently seeking a committed and customer focused IT Support Engineer to join their talented team. · This role is based in Sheffield ...
IT Support Engineer

3 days ago

Brewster Partners Recruitment Group Sheffield, United Kingdom

**THE COMPANY**: · Brewster Partners are proud to be partnering with a leading manufacturing and design business, supplying end to end technologies across the UK and internationally. · Well established UK business with over 25 years industry experience with a strong emphasis on c ...
Support Engineer

1 week ago

The SLR Group Rochdale, United Kingdom

**Support Engineer** · Our client is looking for a Support Engineer: · **Job Purpose** · - Provide 1st/2nd line Service Desk support, manage and build hardware · - This position reports directly to the Service Desk Team Leader and Head of Support and Infrastructure. · **Key respo ...
IT Support Engineer

1 week ago

Allegiance Technology Sheffield, United Kingdom

**Role: IT Support Engineer** · **Location: Sheffield** · **Salary: Up to £27,000** · **Benefits**: · **28 Days Holiday · **Very clear and achievable growth & Progression Opportunities · **Friendly Team · **Onsite parking · **Paid for certifications (Microsoft, VMWare, Cisco etc) ...
IT Support Engineer

1 week ago

Fineline Harrogate, United Kingdom

**IT Support Engineer ** · £35 40k - dependent on experience · Full Time, Permanent, some travelling may be expected. · Home based · **ABOUT FINELINE** · Fineline is a leading supplier of PCB technology and supply chain solutions. With a global footprint and more than 300 employe ...