Jobs
>
London

    Technical Support Manager - united kingdom, United Kingdom - Loftware

    Loftware
    Loftware united kingdom, United Kingdom

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    A career at Loftware is more than just a job – it's an opportunity to help shape the supply chain of the future.

    About us:

    Loftware is the world's largest cloud-based Enterprise Labeling and Artwork Management provider, offering an end-to-end labeling solution platform for companies of all sizes. Maintaining a global presence with offices in US, UK, Germany, Slovenia, China, and Singapore, Loftware boasts over 35 years of expertise in solving labeling challenges. We help companies improve accuracy, traceability and compliance while improving the quality, speed, and efficiency of their labeling.

    We are looking for a Technical Support Manager to join our global Technical Support team. This person can be located in EMEA or APAC.

    Role Description:

    Qualified candidates are experts in technical support with a demonstrated knack for building rapport with our customers, managing a high performing team, and ensuring direct reports provide highest levels of customer satisfaction. You develop and maintain leading product expertise within your team, move fluidly between various tools and channels, and find the best solutions possible for our customers. You enjoy speaking with customers, managing escalations, and take pride in customer-facing work. You set the tone, energy and professionalism for your team through leading by example.

    Position reports to: Director, Technical Support, Global

    Position requires you to manage other employees: yes

    Responsibilities:

    • Lead a team of Technical Support Engineers who work with our customers to resolve customer issues.
    • Consistently coach and provide actionable feedback to promote career development while maintaining support standards.
    • Ensure individual and team goals are met.
    • Assist with navigating resolutions to challenging incidents and customer escalations.
    • Participate in the hiring and onboarding process to continue growing the support team.
    • Serve as a thought leader, customer advocate and partner to your team and customers.
    • Cultivate a culture of engagement, ongoing learning, and high performance.
    • Collaborate with other departments to optimize systems, processes, and customer solutions.
    • Train and coach the team to improve soft and hard skills.
    • Excellent hiring skills - ability to source, hire, and build out your team.

    Required Qualifications:

    • 2+ years experience leading customer support teams in the tech or SaaS space.
    • 5+ years of customer support leadership or technical support leadership.
    • Experience hiring and training new employees. Successful track record hitting and maintaining ambitious metrics.
    • Supports a culture that celebrates wins, encourages autonomy, ownership, and transparency.

    Soft Skills:

    • Strong leadership, problem-solving, and decision-making skills.
    • Independent thinker with the ability to perform under pressure.
    • Strong verbal, presentation, and written communication skills for both technical and non-technical audiences.

    Why join us?

    Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.

    • This is an excellent opportunity to be part of a team helping to evolve our solutions for different cloud platforms as well as expand your skills in the cloud.
    • Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
    • We use the power of the global team.
    • We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development
  • Focus Search and Selection

    IT Support Manager

    3 weeks ago

    Focus Search and Selection London, United Kingdom

    **IT Support Manager - Contract** · Our client is a growing company, funded by one of the largest retail arms in Europe. They are a specialist financial services company, combining the relentless focus on customer service and innovation. The role of the IT Support Manager include ...

  • First Achieve Ltd

    IT Support Manager

    2 weeks ago

    First Achieve Ltd London, United Kingdom

    **Lead IT Support Engineer/Manager - London** · A Leading luxury boutique hotel, with 57 rooms, a state-of-the-art Restaurant in the heart of Soho are seeking a Lead IT Support Engineer or IT Support Manager to head up their IT Department and manage their relationship with their ...

  • Eames Consulting

    App Support Manager

    4 weeks ago

    Eames Consulting London, United Kingdom

    Application Support Manager / Guidewire / IRIS / SEND / £550pd / 6 months · Application Support Manager / Guidewire / IRIS / SEND / £550pd / 6 months · - Guidewire · - IRIS · - SEND · - Sharepoint · Application Support Manager / Guidewire / IRIS / SEND / £550pd / 6 months · Appli ...

  • TechSkills

    Business Support Manager

    3 weeks ago

    TechSkills London, United Kingdom

    **Job Title**: Business Support Manager - TechSkills · **Location**: Remote · **Salary**: £21,430 - £26,430 per annum based upon experience plus discretionary bonus and comprehensive benefits · **Job Type**: Part time, Permanent · **Working Hours**: Monday to Friday (5 hours per ...

  • TALENT FORTE LIMITED

    Customer Support Manager

    3 weeks ago

    TALENT FORTE LIMITED London, United Kingdom

    **Customer Support Manager - Fully Remote / Home Based** · **22.5 hours per week (10am-2.30pm Monday to Friday)** · **FTE Salary band £28,000-£32,000** · The Customer Support Manager will be responsible for: · - Acknowledging enquiries from members, customers and stakeholders · - ...

  • ITV Jobs

    Portfolio Management Support

    3 weeks ago

    ITV Jobs London, United Kingdom

    Portfolio Management Support · Streaming Technology - Media & Entertainment · Permanent · Office location: ITV White City (We operate hybrid working patterns) · Hiring range: £40,000-65,000 · Your work matters to millions. · Shaping culture is in the DNA of ITV. So, it's not surp ...

  • NFP People Limited

    Customer Support Manager

    4 weeks ago

    NFP People Limited London, United Kingdom

    Customer Support Manager · We are looking for a friendly and organised manager with a commitment to outstanding customer service to lead a small team. · **Position**: Customer Support Manager · **Location**: Remote/flexible · **Salary**: Up to £37,000 Per Annum · **Hours**: Full- ...

  • Eames Consulting

    Application Support Manager

    3 weeks ago

    Eames Consulting London, United Kingdom

    **Applications Support Manager Needed** · I am currently working with a Lloyds of London Syndicate who are looking to hire an Applications Support Manager on an initial 3 month contract with scope of extension. The contract is OUTSIDE IR35 and requires you to go into their London ...

  • Leo Recruitment Limited

    Relationship Support Manager

    3 weeks ago

    Leo Recruitment Limited London, United Kingdom Full time

    Do you understand what it takes to deliver the highest quality of service to High-Net-Worth clients? · Perhaps you thrive on working in a private banking environment (or similar) and would love a new position that provides financial solutions specifically for the superyacht indu ...

  • CAPIO RECRUITMENT LIMITED

    Legal Support Manager

    3 weeks ago

    CAPIO RECRUITMENT LIMITED London, United Kingdom

    **Job Title: Legal Support Manager** · **Location: London** · **Salary: Competitive** · **Benefits: Hybrid working** · A global, award-winning law firm is currently looking for a motivated individual with a background in management within legal/professional services to join their ...

  • Stonewall

    Supporter Engagement Manager

    3 weeks ago

    Stonewall London, United Kingdom

    Stonewall is a human rights charity. We stand for lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere. We imagine a world where all LGBTQ+ people are free to be themselves and we can live our lives to the full. · Over the last 30 years, we have helped c ...

  • UBS

    Management Support Officer

    4 weeks ago

    UBS London, United Kingdom

    United Kingdom · - Business management, administration and support · - Group Functions · **Job Reference #** · BR · **City** · - London · **Job Type** · - Full Time · **Your role** · - Do you have a talent for organizing and managing the day to day administration for a senior lea ...

  • Department for Business and Trade

    Knowledge Management Support

    3 weeks ago

    Department for Business and Trade London, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £25,661 - £31,003- London: £29,282 - £31,003 National: £25,661 - £27,422- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Executive Officer**Contract type**: · - Permanent**Business area ...

  • Signature Recruitment

    Business Support Manager

    4 weeks ago

    Signature Recruitment London, United Kingdom

    Have you gained experience working within a London University? Would you like to put your excellent financial administration skills to use? Signature Recruitment has an exciting opportunity to work as a Business Support Manager, for a prestigious LondonUniversity. This role is on ...

  • MAPP

    Facilities Management Support

    3 weeks ago

    MAPP London, United Kingdom

    **Description**: · MAPP is the UK's leading specialist in commercial property and asset management, with over £25bn of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. · MAPP believes that property management can be a forc ...

  • Harrison Holgate

    Business Support Manager

    3 weeks ago

    Harrison Holgate London, United Kingdom

    A leading independent Lloyd's Insurance Broker is currently recruiting for a Business Support Manager for their London city operation · The role is to provide support and undertake activities on behalf of the Head(s) of Division in the running of their Division. In doing so, they ...

  • Bluezone Insurance

    Customer Support Manager

    3 weeks ago

    Bluezone Insurance Camden, United Kingdom

    **Customer Support Manager**: · - You'll be responsible for the activities that drive our customer support operation. · - We run customer support from 9.00am - 6pm, Monday to Sunday. · - This position may involve working a shift pattern including weekend work. · **Location**:Lond ...

  • HM Treasury

    General Management Support

    3 weeks ago

    HM Treasury London, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £24,820 - £32,240- · **Job grade**: · - Executive Officer- Range C**Contract type**: · - Permanent**Business area**: · - HMT - International - Office of Financial Sanctions and Implementation (OFSI)**Type of role**: · - Opera ...

  • Reed Business Support

    Supporter Service Manager

    3 weeks ago

    Reed Business Support Southwark, United Kingdom

    Are you an experienced Customer Services Manager looking for an exciting new challenge in a one of a kind not-for-profit? · - Or, are you an experienced Supporter Services Manger within the Charitable sector? · This London based not-for-profit wants to hear from you. · I am curre ...

  • Antal International

    Support Services Manager

    2 weeks ago

    Antal International London, United Kingdom

    KEY WORDS - Support desk manager/service desk manager/IT helpdesk · Location - Central London/Hybrid · Salary - £43,000 · ROLE · Working closely with the Head of Technology Operations & Director of Technology, the Support Services Manager will define a strategy for delivering cus ...