Jobs
>
Bristol

    Major Incident Manager - Bristol, United Kingdom - Insight Global

    Insight Global
    Insight Global Bristol, United Kingdom

    6 hours ago

    Default job background
    Description
    Job Description

    Insight Global is looking for a full-time, permanent Senior Incident Manager in Bristol.

    Salary: £70k+

    Location: Bristol, on site 5 days a week

    This role will support a global operations team. This individual will be required to take accountability for any highly visible, complex, and SLA impacting issues that occur across the SaaS service offerings. This person will be the functional process owner for the Incident and Major Incident Management processes. They will also manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations. Ultimately, they will be accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for particular customers, stakeholder and business units. This is a great opportunity for an energetic and self-driven professional who wants to be a part of high impact team.

    Responsibilities and Tasks include:

    • Coordinating and chairing Major Incident war rooms during a live incident
    • Owning the Process governance and adherence - calling out and educating/re-educating on process non-adherence.
    • Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations
    • Acting as a point of contact for all related communications
    • Feed into the monthly Service Reviews, including full summaries of all Major Incidents for the respective month
    • Meeting monthly with Service Managers to discuss process shortfall, improvements/new initiatives

    Applicants should meet the following qualifications:

    • Experience leading major Incident war rooms during live incidents, must be able to take active lead in driving restoration of service
    • Hands on experience with deep analysis, root causes, weaknesses, corrective actions etc.
    • Experience providing guidance to the various teams with regards to the incident processes
    • Experience escalating issues according to priority and severity
    • Strong knowledge of Incident Management and Problem Management best practices
    • Strong technical background in Databases and Networking and the ability to explain exactly how issues are resolved in a technical sense
    • ITILv3 Foundation Certificate or higher

    Benefits:

    • Highly competitive salary
    • Generous bonus scheme
    • Equity package
    • Competitive company pension
    • Employee stock purchase plan (ESPP)
    • Private Medical Insurance (Individual or family)
    • Life Assurance scheme (up to 4x salary)
    • Ample on-site parking
  • IC Resources

    Major Incident Manager

    2 days ago

    IC Resources Bristol, United Kingdom

    Job Description My client is a multinational software organisation, working across multiple channels and services. · They are looking to hire 2 Major Incident Managers for their global SaaS and cloud services team, to be based in their Bristol office. · You will be working as ...

  • IC Resources

    Major Incident Manager

    1 week ago

    IC Resources Bristol, United Kingdom

    My client is a multinational software organisation, working across multiple channels and services. · They are looking to hire 2 Major Incident Managers for their global SaaS and cloud services team, to be based in their Bristol office. · You will be working as part of a global op ...

  • Central Business Solutions Inc.

    Major Incident Manager

    5 hours ago

    Central Business Solutions Inc. Bristol, United Kingdom

    Job DescriptionPosition Title - Incident manager (Bristol, England) Work From office only · Location - Bristol England · Role- Full time · Job Description: · Client's software group is looking for an energetic and self-driven professional to join our team. Group's mission is to ...

  • Central Business Solutions Inc.

    Major Incident Manager

    6 hours ago

    Central Business Solutions Inc. Bristol, United Kingdom

    Position Title - Incident manager (Bristol, England) Work From office only · Is this your next job Read the full description below to find out, and do not hesitate to make an application. · Location - Bristol England · Role- Full time · Job Description: · Client's software group ...

  • IC Resources

    Major Incident Manager

    1 week ago

    IC Resources Bristol, United Kingdom

    My client is a multinational software organisation, working across multiple channels and services.They are looking to hire 2 Major Incident Managers for their global SaaS and cloud services team, to be based in their Bristol office.You will be working as part of a global operatio ...

  • Central Business Solutions Inc.

    Major Incident Manager

    1 week ago

    Central Business Solutions Inc. Bristol, United Kingdom

    Position Title - Incident manager (Bristol, England) Work From office only Location - Bristol EnglandRole- Full time Job Description: · Client's software group is looking for an energetic and self-driven professional to join our team. Group's mission is to provide best in class s ...

  • Broadcom Inc.

    Major Incident Manager

    1 week ago

    Broadcom Inc. Bristol, United Kingdom Full time

    Please Note · : 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) · 2. If you already have a Candidate Account, please Sign-In before you apply. · Job Description: · Broadcom's software g ...

  • Insight Global

    Major Incident Manager

    1 week ago

    Insight Global Bristol, United Kingdom

    Insight Global is looking for a full-time, permanent Senior Incident Manager in Bristol.Salary: £70k+Location: Bristol, on site 5 days a weekThis role will support a global operations team. This individual will be required to take accountability for any highly visible, complex, a ...

  • Solos Consultants Ltd

    Application Support Lead

    3 days ago

    Solos Consultants Ltd Bristol, United Kingdom Full time

    An opportunity has arisen to recruit an Application Support Lead (Social Care & Education) working on LiquidLogic Systems and Controcc within Socal Care and Education. This is a full time role of 37 hours on a 6 months contract. · You will be responsible for the management of an ...

  • Department for Environment, Food and Rural Affairs (Defra)

    Security Incident Response Officer

    1 week ago

    Department for Environment, Food and Rural Affairs (Defra) Bristol, United Kingdom

    The Defra Group Security function within DDTS is recruiting a Security Incident Response Officer. · The Security Incident Response Management Team is a growing team where you will have an opportunity to shape the role and make it your own. · The purpose of the Security Incident R ...

  • Ambipar Response

    Response Consultant

    1 week ago

    Ambipar Response Bristol, United Kingdom

    Due to company growth we have opportunities for Response Consultants to join our Training and Consultancy Team. · Ambipar Response is a multidisciplinary environmental incident response, consultancy and training organisation that responds to, and prepares clients for oil, chemica ...

  • Artis Recruitment

    IT Service Desk Analyst

    1 week ago

    Artis Recruitment Bristol, United Kingdom

    Your Role · We're recruiting for an IT Service Desk Analyst to join our Clients busy Bristol office. · As an IT Service Desk Analyst working in their head office, you will help support the whole firm with 1st line IT support, including partners and business support staff. · As an ...

  • TSB Banking

    Head of IT Service Management

    6 days ago

    TSB Banking Bristol, United Kingdom

    Long Description · **Job Title**: Head of IT Service Management & Service Integration · **Function**: CIO · **Location**: Hybrid working/Flexible across our key sites · **Closing Date**: Monday 20TH May · At TSB we're all here to give money confidence to our customers and communi ...

  • Allianz UK

    Incident Administrator

    1 week ago

    Allianz UK Bristol, United Kingdom

    **Who We Are** · Allianz is a global insurance company serving across 70 different countries, from the very first day you join our team you'll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclus ...

  • Diligenta

    Incident Consultant

    4 days ago

    Diligenta Bristol, United Kingdom

    **Who are Diligenta?** · Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been describe ...

  • University Hospitals Bristol and Weston NHS Foundation Trust

    Quality and Patient Safety Lead

    1 week ago

    University Hospitals Bristol and Weston NHS Foundation Trust Bristol, United Kingdom

    We are seeking a proactive, dynamic individual who is a strong advocate and has expert experience / or relevant similar work experience in Patient Safety, to join the Division of Specialised Services as the Quality and Patient Safety Lead (Band 7 AFC). As a key member of the Divi ...

  • Diligenta

    Incident Consultant

    5 days ago

    Diligenta Bristol, United Kingdom

    **Salary**: From £30379-£37974 · **Who are Diligenta?**: · Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. ...

  • Acacium Group

    Complaints & Incidents Team Leader

    1 week ago

    Acacium Group Bristol, United Kingdom

    **Complaints & Incidents Team Leader** · **Thornbury Community Services (Part of Acacium Group)** · **3 days Highridge Office, Bristol and 2 days working from home** · **Permanent, Full Time** · **Salary: £26,500-£28,000 + 5% annual bonus** · **Unlock your potential** · Are you a ...

  • Xerox

    Technical Helpdesk

    1 week ago

    Xerox Bristol, United Kingdom

    City- Bristol- State/Province- Bristol- Country- United Kingdom- Department- Technical Customer Services- Date- Wednesday, August 30, 2023- Working time- Full-time- Ref# Job Level- Individual Contributor- Job Type- Experienced- Job Field- Technical Customer Services- Seniority Le ...

  • North Bristol NHS Trust

    Divisional Quality Governance Lead

    1 week ago

    North Bristol NHS Trust Bristol, United Kingdom

    The post holder will coordinate investigations, facilitate serious investigation reports and support colleagues within the division to drive the quality governance agenda. The post holder will have a key role in ensuring that actions arising from incident investigations are compl ...