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    Technical Support Engineer Derbyshire, England, United Kingdom Posted on 10/06/2023 Be the Firs - Intertek Group Plc

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    Description

    ABOUT YOU

    As the Technical Support Engineer,you will have a proven track record of working on site independently, and be able to problem shoot with an innovated lens. You will have a working knowledge of Microsoft 365 Word, Excel, PowerPoint, Outlook, OneDrive etc .

    Required skills and experience:

    • Knowledge of current and past Microsoft windows operating systems, windows 10/7, and server operating systems and upgrades
    • Experience in Windows imaging techniques (Network & Local)
    • Experience with windows server virtualisation and SAN technologies
    • Microsoft Active Directory & Azure Active Directory knowledge
    • Experience and technical knowledge of IT, PC's / peripherals, and their architecture
    • Comfortable with liaising and working alongside 3rd Parties
    • Ideally have knowledge with HP/Thermo/Agilent/ any laboratory testing equipment a plus but not essential

    ABOUT THE OPPORTUNITY

    The successful individual must be able to demonstrate in-depth technical knowledge and be able to create and maintain technical knowledgebase documentation. You will have professional accreditation or equivalent practical experience.

    Key activities:

    • Travel to sites in the area and Maintain all LAB computers, infrastructure and UPS
    • Perform LAB coms room and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies
    • Practice LAB and coms room asset management, including maintenance of LAB inventory and related documentation and technical specifications information
    • Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems
    • Monitor and test system performance; prepare and deliver system performance statistics and reports
    • Document each contact with details, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
    • Troubleshoot known and unknown hardware & software issues related to desktop, laptops, workstations, peripherals, and associated accessories.

    WHAT WE OFFER

    Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.

    • Competitive salary/benefits
    • Development and career opportunities around the Globe
    • Working in a highly motivated team and dynamic working environment

    We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.

    Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.

    #J-18808-Ljbffr

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