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    Patient Administrator/Receptionist Lead - London, United Kingdom - Healthshare Group

    Healthshare Group
    Healthshare Group London, United Kingdom

    5 days ago

    Default job background
    Full time, Permanent
    Description

    Reception Administrator

    North West London

    Salary: £25,000 per annum

    Full time – 40 hours per week

    Our vision is to be the best independent community healthcare organisation in the UK that is trusted by patients, chosen by policy-makers and regarded with pride by all our team. We aim to continually evolve and learn through evidence and experience to help people improve their health.

    Key Competencies

  • Previous use of SystmOne
  • Excellent Telephone and face to face communication skills
  • Attention to detail
  • Planning and organisation
  • Confidentiality
  • Ability to work under pressure
  • Excellent communication skills
  • Customer service orientation
  • Initiative
  • Reliability
  • Flexibility

    • Job Purpose

  • To be the first point of contact for patients coming into the service, being polite and courteous at all times, helping patients with any queries by phone or in person.
  • Managing patient expectations.
  • To assist the RMC in the management of referrals, booking patients into appointment slots.
  • Waiting list management and processing of patient data.
  • Being the Site Lead and undertaking daily site checks ensuring clinic rooms, waiting rooms etc are keep clean and tidy and reporting the findings as per our policy.
  • Reporting any site issues in a timely manner, following up as required to resolve issues.
  • Weekly stock checks.
  • Dealing with any queries that come through tasks on S1 and general mailbox.
  • Any addition roles as required by the service.
  • To undertake their duties in a safe and professional manner.

    • Specific Duties and Responsibilities

  • To be the first point of contact for patients when booking into the department.
  • To support the clinicians working within the services, eg: cancellation of clinics; to book interpreters; check and update clinical diaries.
  • To deal with complaints.
  • To deal effectively with patient enquiries, queries and appointment requests.
  • Action any tasks that come through S1 and the London Enquiries mailbox.
  • To deal effectively and sensitively with all issues relating to patients in an appropriate, factual and confidential manner.
  • To be the site lead and undertake daily site checks of clinical areas and waiting areas, ensuring areas and equipment are being kept clean at all times.
  • Weekly stock checks.
  • To maintain a healthy and safe working environment for self and colleagues.
  • To Inform a Line Manager of any factors affecting delivery of service as soon as they arise.
  • Undertake reception duties and front of house reception duties.
  • Prepare, compile and sort documentations for data entry/scanning etc
  • To adhere to contract policies and procedures with regards to booking of patients correctly and into the appropriate clinics
  • To be proactive in terms of ensuring that all clinics are filled to capacity
  • To comply with data integrity and security policies
  • To actively communicate with your team members to assist service delivery

    • Reception Administrator

    North West London

    Salary: £25,000 per annum

    Full time – 40 hours per week

    Our vision is to be the best independent community healthcare organisation in the UK that is trusted by patients, chosen by policy-makers and regarded with pride by all our team. We aim to continually evolve and learn through evidence and experience to help people improve their health.

    Key Competencies

  • Previous use of SystmOne
  • Excellent Telephone and face to face communication skills
  • Attention to detail
  • Planning and organisation
  • Confidentiality
  • Ability to work under pressure
  • Excellent communication skills
  • Customer service orientation
  • Initiative
  • Reliability
  • Flexibility

    • Job Purpose

  • To be the first point of contact for patients coming into the service, being polite and courteous at all times, helping patients with any queries by phone or in person.
  • Managing patient expectations.
  • To assist the RMC in the management of referrals, booking patients into appointment slots.
  • Waiting list management and processing of patient data.
  • Being the Site Lead and undertaking daily site checks ensuring clinic rooms, waiting rooms etc are keep clean and tidy and reporting the findings as per our policy.
  • Reporting any site issues in a timely manner, following up as required to resolve issues.
  • Weekly stock checks.
  • Dealing with any queries that come through tasks on S1 and general mailbox.
  • Any addition roles as required by the service.
  • To undertake their duties in a safe and professional manner.

    • Specific Duties and Responsibilities

  • To be the first point of contact for patients when booking into the department.
  • To support the clinicians working within the services, eg: cancellation of clinics; to book interpreters; check and update clinical diaries.
  • To deal with complaints.
  • To deal effectively with patient enquiries, queries and appointment requests.
  • Action any tasks that come through S1 and the London Enquiries mailbox.
  • To deal effectively and sensitively with all issues relating to patients in an appropriate, factual and confidential manner.
  • To be the site lead and undertake daily site checks of clinical areas and waiting areas, ensuring areas and equipment are being kept clean at all times.
  • Weekly stock checks.
  • To maintain a healthy and safe working environment for self and colleagues.
  • To Inform a Line Manager of any factors affecting delivery of service as soon as they arise.
  • Undertake reception duties and front of house reception duties.
  • Prepare, compile and sort documentations for data entry/scanning etc
  • To adhere to contract policies and procedures with regards to booking of patients correctly and into the appropriate clinics
  • To be proactive in terms of ensuring that all clinics are filled to capacity
  • To comply with data integrity and security policies
  • To actively communicate with your team members to assist service delivery
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