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Quality Lead
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Quality Lead
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Quality Lead
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Quality Lead
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Quality Lead
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Quality Lead
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Keoghs Bolton, Greater Manchester, United KingdomClaims Team Leader: Guiding Excellence and Empowering Success · As a Claims Team Leader, your mission is clear: to inspire, mentor, and develop every team member to reach their full potential. Here's why this role is a game-changer: · Hybrid Working : Spend one day a week in the ...
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Quality Team Lead
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Quality Assurance Lead
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Quality Assurance Lead
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Lead Quality Manager
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Quality Enablement Lead
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Quality Enablement Lead
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Lead Quality Assurance
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Quality Assurance Lead
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Quality Assurance Lead
2 days ago
Patient Claim Line Manchester, United Kingdom**The Role** · **Responsibilities** · - To complete accurate call assessments ensuring a consistent and fair approach to the scoring is made. · - To work closely with the Blume Quality Assurance Manager to streamline QA processes across the brands. · - Helping feed into and maint ...
Quality Lead - Bolton, Greater Manchester, United Kingdom - Keoghs
Description
Job Description Claims Team Leader:
Guiding Excellence and Empowering Success
As a Claims Team Leader, your mission is clear: to inspire, mentor, and develop every team member to reach their full potential.
Here's why this role is a game-changer:
Hybrid Working :
Spend one day a week in the office and work remotely for the rest
Generous Holidays :
Start with 25 days of annual leave plus 8 bank holidays
Long-Term Service Rewards :
Employer Pension Contribution :
Your employer contributes to your pension fund.
Remember, a well-crafted compensation package goes beyond salary—it's about enhancing your overall work experience. Encourage, guide, and empower each member to excel.
#Lead up to 12 claims handling employees.
Client Key Performance Indicators (KPIs), including SLA management and indemnity spend.
Robust internal billing procedures.
Technical supervision of credit hire files (up to £25,000).
Qualitative framework adherence (including litigation procedures and complaints).
#Expectation Management :
Keep line managers informed of performance and objectives.
Identify training needs.
Foster succession planning.
Quality Enhancement :
Conduct audits to improve work quality.
Financial Oversight :
Track weekly and monthly financial performance.
Ensure team members meet Key Performance Indicators.
#Work closely with individual claimant firms and Credit Hire Organizations (CHOs).
Be part of a dynamic team shaping the future of credit hire.
Remember, this role isn't just about managing claims—it's about empowering people and driving results