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    IT Support Manager - London, United Kingdom - Postman

    Postman
    Postman London, United Kingdom

    1 week ago

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    Description

    Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

    The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. com or connect with Postman on Twitter via @getpostman.

    We're looking for an EMEA/APAC based Technical Support Manager to join our small but mighty, globally distributed team and service a variety of different personas & customers as we scale to reach 100+ million connected users.

    Our support team is heavily relied upon to help shape the future product & engineering roadmap of our rapidly scaling platform, so a technical mind is required as well as a desire to be hands-on in maintaining and improving upon our customer related metrics.

    Lead, mentor, and develop the EMEA/APAC team, setting performance goals, and conducting 1:1's and regular performance reviews.
    Coordinate and maintain strong communication with the global Support Team
    Monitor and enhance the quality of interactions between our customers and the support team, with the ultimate goal of delivering a delightful and memorable experience
    Refine and enhance process efficiency and automation across the Postman Support team.
    Continue to hire and build out our EMEA/APAC team as we rapidly scale our user base to 100m+
    A minimum of 5 years of experience operating in technical support
    A minimum of 2 years of experience working as a leader within a technical support team
    Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We offer competitive salary & benefits, & a flexible schedule working with a fun, collaborative team. Enjoy full medical coverage, unlimited PTO, & a monthly lunch stipend. (Plus, our wellness program will help you stay healthy from your location with fitness-related reimbursements.

    Our frequent & fascinating virtual team-building events will keep you connected, while our donation-matching program can support the causes you care about.

    We're building a long-term company with an inclusive culture where everyone can be the best version of themselves, & we want you to be part of it.

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