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    Director of Operations - Greater London, United Kingdom - Macro

    Macro
    Macro Greater London, United Kingdom

    6 days ago

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    Description

    Operations Director Consultancy Ref: 30686 London

    The Opportunity

    We are currently seeking a highly motivated and experienced Operations Director to join our Consultancy team.

    The Operations Director (consultancy) will be responsible for growing the UK and EU business, overseeing the management, development and implementation of consultancy projects and ensuring the highest quality of service delivery. You will drive business growth and enhance the company's reputation by providing exceptional client service and delivering outstanding results.

    This will be achieved through effective management of consultancy projects, building and maintaining strong client relationships and fostering a collaborative and high-performing team culture focused on innovation.

    The individual will ensure team members are capable of fulfilling their consultancy obligations and that the team has sufficient depth to undertake new projects either by utilising internal or an external bench.

    Main Responsibilities

    Business Development and Client Relationship Management

    Developing the market-facing image of the FM consultancy business, ensuring that a reputation for innovation, quality, value and client focus is maintained.

    Providing thought leadership and best practice advice, across the full range of FM services, to both clients and in-house teams, including collaboration with the centre of excellence.

    Identifying and developing new business opportunities in the UK and EU markets.

    Building, maintaining and strengthening relationships with existing and potential clients to ensure repeat business and long-term partnerships.

    Representing the company at industry events, conferences and networking.

    Project Management and Service Delivery

    Overseeing the planning, execution and delivery of consultancy projects, capital projects ensuring they are completed on time, within scope and budget.

    Implementing quality control processes to ensure the highest standards of service delivery and content.

    Ensuring clear communication with clients and other stakeholders throughout the project lifecycle.

    Ensuring that all new client mandates are correctly set-up in accordance with corporate quality management controls and that approval levels are adhered to.

    Providing regular up to date reporting on current mandates, new business activity and financial performance.

    Team Leadership and Development

    Providing direct line-management responsibility for a team of Associate Directors and indirect management of their direct reports.

    Build, lead and manage a high-performing team of consultants and support staff.

    Foster a positive and collaborative team culture that encourages continuous learning and development.

    Develop a bench of qualified staff to provide interim and full-time support.

    Conduct performance appraisals, provide feedback and implement career development plans for team members.

    The ideal candidate will have:

    Post Graduate Management Qualification.

    Professional membership relevant to primary skill set.

    Engineering / Facilities Management / Project Management Degree.

    Experience in management consulting, project management or a related field with a leadership role.

    Proven track record of successfully managing and delivering large-scale projects in the UK and EU markets.

    Demonstrated experience in business development, including identifying new opportunities, building client relationships and closing deals.

    Strong background in team leadership, coaching, and performance management.

    Experience in working with diverse clients across various industries.

    Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.

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