- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
- RSA Level three/Speed typing qualification or demonstrable experience (min 60 wpm)
- NVQ level three in administration or equivalent experience
- Experience of working as a secretary
- Minimum 1 years' experience in a hospital or office environment
- Understanding and previous experience in medical terminology
- IT experience of Microsoft Office packages
- IT capable to ensure proficient use of hospital computer systems
- Able to prioritise own workload and that of others as appropriate
- Personally resilient and able to manage complexity and work in an ambiguous or changing environment.
- Excellent presentational, communication and interpersonal skills
- Good command and understanding of English, punctuation and grammar
- Knowledge and awareness of health and safety issues, risk management, and data protection act
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Medical Secretary Supervisor, Band 4- Respiratory - Gloucester, United Kingdom - Gloucestershire Hospitals NHS Foundation Trust
Description
Job summary
The post holder will be responsible for the supervision and line management of a varied and efficient secretarial team who provide a typist and administration service to a specialist clinical team. The team consists of secretaries, administration staff and apprentices.
The post holder will also provide an efficient, confidential and professional secretarial service to one consultant. This will include administration and secretarial support to enable provision of patient care and speciality services. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinician.
The post holder will be responsible for ensuring that the resources within the team is used appropriately to provide a full service to the clinical team. Building relationships with clinical colleagues is a key part of this role to understand the service and work together to deliver a high standard of administration and secretarial support.
The post holder will be responsible for the team achieving both the national and local targets related to typing and administration where relevant.
The post holder will be required to work as part of a team with the speciality co-ordinator(s). Providing cross cover for annual leave and absences where necessary.
Main duties of the job
Line management/supervisory responsibility of non-clinical staff and responsibility for one clinician.
Identify and provide training, education and development of staff within the team.
Oversee the quality and accuracy of administration tasks and typing standards.
Minor budgetary responsibilities.
Creating a culture of positivity and collaborative working within the team.
Ensuring diversity and inequalities are understood and supported within the team environment.
Managing the pathway for patients referred in under the two-week wait ensuring they are monitored to minimise/avoid breach
Carrying out regular review and administrative validation of the clinician's return outpatient wait list
Supporting the achievement of Trust performance by ensuring administrative standards are met typing times, test results passed to clinician and any potential 52 week breaches are escalated to the clinician, secretarial supervisor or AGM/DGM to avoid breach.
Ensuring all clinic cancellations/alterations are dealt with efficiently and in line with the Trust's 8 week annual/study leave policy.
About us
I am delighted you are interested in a Medicine Division Medical Secretary Supervisor position here at Gloucestershire Hospitals NHS Foundation Trust. This information pack contains all the information you need to apply for the post, I would actively encourage you to read the information and make contact with me for an informal conversation.
We provide acute hospital services from two large district general hospitals, Cheltenham General Hospital and Gloucestershire Royal Hospital. Maternity Services are also provided at Stroud Maternity Hospital. We remain the major provider of secondary care services in the area and analysis shows that for Gloucestershire we are the leading acute healthcare provider by a significant margin.
Here at Gloucestershire Hospitals NHS Foundation Trust, our patients are at the heart of everything we do, and pivotal to this are our Secretarial and Administration Teams, whose dedication, expertise and kindness ensures that patients receive the very best care throughout their pathway through our services. I wish you every success with your application to join this team.
Job descriptionJob responsibilities
Please see job description attached for more information detailing the main duties and responsibilities of the role.
Person SpecificationQualifications
Essential
Experience
Essential
Knowledge / Skills
Essential
Desirable
