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    Clients Success Manager - Colchester, Essex, United Kingdom - Internetwork Expert

    Internetwork Expert
    Internetwork Expert Colchester, Essex, United Kingdom

    2 weeks ago

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    Description
    Blackline Safety is hiring a Client Success Manager, to join our growing team based out of Colchester.

    This role will be directly responsible for the retention of the customer base within an assigned book of business and will work directly with customers, distribution partners and other stakeholders, communicate with them proactively and resolve issues to ensure they are getting the most out of their investment in Blackline Safety products and services.

    Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion
    Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter
    Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
    Identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results
    Develop customer account plans in partnership with other Blackline teams and distribution partners
    Work as an ambassador to help clients realize the full benefit of available Blackline products and services
    Provide feedback to product management team on long term trends that may affect customer satisfaction or retention.
    Post-secondary degree in business or marketing is an asset
    Minimum 3 years of B2B sales, or account management, preferably including experience of SAAS
    Proven experience managing customer relationships, preferably in an international and/or industrial environment
    Fluency in other European languages is an asset
    Ability to travel up to 25%
    Proficient with MS Excel and an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application
    Functional in using MS Office and other corporate administration tools

    Excellent customer service skills, a desire to understand each customer's needs, and help find the right solution for them.

    Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet.

    Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas.

    Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is powered by the diversity of our talented employees.

    We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation.

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