Jobs
>
Colchester

    Client Success Manager - Colchester, United Kingdom - Blackline Safety

    Blackline Safety
    Blackline Safety Colchester, United Kingdom

    6 days ago

    Default job background
    Full time
    Description

    Description

    Blackline Safety is hiring a Client Success Manager, to join our growing team based out of Colchester. This role will be directly responsible for the retention of the customer base within an assigned book of business and will work directly with customers, distribution partners and other stakeholders, communicate with them proactively and resolve issues to ensure they are getting the most out of their investment in Blackline Safety products and services.

    This role will have a primary focus on delivering to our customers and partners in the Middle East, alongside responsibilities elsewhere in Europe and/or Africa.

    Responsibilities:

    • Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion
    • Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter
    • Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
    • Identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results
    • Plan and execute annual, quarterly and other types of business reviews to ensure customers are deriving optimum value from their Blackline solution.
    • Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving
    • Develop customer account plans in partnership with other Blackline teams and distribution partners
    • Work as an ambassador to help clients realize the full benefit of available Blackline products and services
    • Provide feedback to product management team on long term trends that may affect customer satisfaction or retention.
    • Actively look for ways to improve process efficiencies and effectiveness
    • Other duties as assigned

    Qualifications:

    • Post-secondary degree in business or marketing is an asset
    • Minimum 3 years of B2B sales, or account management
    • Experience working in a business environment in the Middle East both in person as well as remotely
    • Fluent in English, and experience working in an international business environment
    • Knowledge of Middle East cultures and track record of achievement in the region
    • Proficient with MS Excel and an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application
    • Functional in using MS Office and other corporate administration tools
    • Excellent customer service skills, a desire to understand each customer's needs, and help find the right solution for them.
    • Clear communication, both written and verbal with strong interpersonal skills
    • Proven experience managing customer relationships
    • Ability to travel up to 25%

    About Blackline Safety

    Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly traded company.

    Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

  • Blackline Safety

    Clients Success Manager

    1 week ago

    Blackline Safety Colchester, Essex, United Kingdom

    Blackline Safety is hiring a Client Success Manager, to join our growing team based out of Colchester. This role will be directly responsible for the retention of the customer base within an assigned book of business and will work directly with customers, distribution partners an ...

  • Internetwork Expert

    Clients Success Manager

    7 hours ago

    Internetwork Expert Colchester, Essex, United Kingdom

    Blackline Safety is hiring a Client Success Manager, to join our growing team based out of Colchester. This role will be directly responsible for the retention of the customer base within an assigned book of business and will work directly with customers, distribution partners an ...

  • Internetwork Expert

    Client Success Manager

    11 hours ago

    Internetwork Expert Colchester, Essex, United Kingdom

    Description · Blackline Safety is hiring a Client Success Manager, to join our growing team based out of Colchester. This role will be directly responsible for the retention of the customer base within an assigned book of business and will work directly with customers, distribut ...

  • Success Recruit Ltd

    Branding Marketing Manager

    4 days ago

    Success Recruit Ltd Colchester, United Kingdom

    Success Recruit are currently working with a leading products and solutions company based in North Essex seeking to recruit a Brand Marketing Manager. You will have the autonomy of working in a standalone position working closely with directors to buildupon their current marketin ...

  • NHS Suffolk and North East Essex ICB

    Management Accounts Assistant

    1 week ago

    NHS Suffolk and North East Essex ICB Colchester, United Kingdom

    We have an exciting developmental opportunity for you to join our Financial Management team as a Management Accounts Assistant, supporting Corporate Running Costs. · Accountable to the Management Accountant, the key responsibilities for the successful applicant will be · - assist ...

  • Success Recruit Ltd

    Accountant

    5 days ago

    Success Recruit Ltd Colchester, United Kingdom

    Success Recruit are currently working with a leading accountancy practice in Essex who are seeking to recruit a Qualified Accountant to manage their own portfolio of clients due to continued growth as well as support with leading by example and demonstratingstrong business acumen ...

  • AdMore Recruitment Limited

    General Manager

    6 days ago

    AdMore Recruitment Limited Colchester, United Kingdom

    **General Manager** · **£35,000-38,000** · **Exciting & Growing Branded Restaurant** · Do you long to be a leader in a fast moving, high-energy industry with a fun and exciting atmosphere, delivering results through engaging, supporting and coaching your teams to maximise their p ...

  • Reed Insurance

    Area Mortgage Manager

    1 week ago

    Reed Insurance Colchester, United Kingdom

    An established, successful, national mortgage brokerage are currently enjoying considerable growth. This is a fantastic opportunity for a proven Mortgage and Protection Sales Manager to lead a high performing team of Mortgage and Protection Advisor's tofurther success. · Within t ...

  • Elysium group

    HR and Payroll Administrator

    1 week ago

    Elysium group Colchester, United Kingdom

    HR and Payroll Administrator · We are a successful hospitality group based in Colchester with a number of premium venues across the local area, and new venues due to open. We are looking to recruit a passionate HR and Payroll Administrator to join our Head Office team. · This is ...

  • Property Management Recruitment

    Assistant Centre Manager

    1 week ago

    Property Management Recruitment Colchester, United Kingdom Full time

    Assistant Centre Manager · Flexible Workspace. Innovation Hub. Coworking. · Location: Colchester, Essex · Salary: £26,000-£28,000 · Working Hours: 08:30am - 17:00pm · Our client offers a hub for innovative and technology-focused businesses. Their vibrant innovation centre provide ...

  • Intrinsic Link IT LTD

    Dynamics 365 Power Platform Architect

    2 days ago

    Intrinsic Link IT LTD Colchester, United Kingdom Full time

    Dynamics 365 Power Platform Architect required by my client an international company based in Colchester · The role is hybrid and will require you to be in the office twice a week. · As a Power Platform Architect, you will be focusing on the design, customisation and development ...

  • Brandon James Health & Safety

    Principal Designer and Cdm Consultant

    1 week ago

    Brandon James Health & Safety Colchester, United Kingdom

    A fantastic opportunity to work as part of a leading health and safety consultancy based in Colchester that provides bespoke building control services for a variety of high end clients predominately the South East. · As the Principal Designer / CDM Consultant your main responsibi ...

  • Just Recruitment Group Ltd

    Account Manager

    1 day ago

    Just Recruitment Group Ltd Colchester, United Kingdom Full time

    Just Recruitment is delighted to be supporting, a growing organisation, based on the outskirts of Colchester - they are currently looking for experienced and motivated 'Account Manager' to join their dynamic team - to be considered for this role - you ideally will have had some e ...

  • A Team Recruitment EA Limited

    Digital Marketing Project Manager

    5 days ago

    A Team Recruitment EA Limited Colchester, United Kingdom

    Digital Marketing Project Manager for our Colchester-based digital agency client. Our client has enjoyed a great deal of success with their approach to website development and this new role of Project Manager is central to delivering that success. The roleof Project Manager will ...

  • Lush

    Supervisor

    2 days ago

    Lush Colchester, United Kingdom

    **Description**: · **Diversity matters** · We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. · We see you, we celebrate you, we want you · **Who we are** ...

  • CMR Recruitment

    Business Development Manager

    1 day ago

    CMR Recruitment Colchester, United Kingdom

    **Job Title: Business Development Manager** · **Location: Colchester** · **Salary: £35,000 - £40,000 (depending on experience) + Commission** · **Summary of Position**: · A successful and well-established family run business established in 1973 supplying educational and hygiene s ...

  • THC Recruitment

    Account Manager

    2 hours ago

    THC Recruitment Colchester, United Kingdom

    **Account Manager - Motor Finance** · **Covering areas - Colchester, Herts, Slough** · **Excellent salary £40/50k market leading commission, plus car and benefits** · Our client a customer-focused provider of Motor Finance solutions is seeking to recruit Account Managers to intro ...

  • Kings Permanent Recruitment for Estate Agents & Financial Services Professionals

    Block Property Manager

    1 week ago

    Kings Permanent Recruitment for Estate Agents & Financial Services Professionals Colchester, United Kingdom

    **Block Property Manager** · - Primarily, the successful individual will be dealing with all maintenance based issues on a particular portfolio of fully managed properties averaging between 18 and 20 blocks and you will have the assistance of an Assistant Block Property Manager. ...

  • Apple Technical Recruitment (UK) Limited

    Senior Bid Manager

    3 days ago

    Apple Technical Recruitment (UK) Limited Colchester, United Kingdom Full time

    Vacancy Summary · Job Title: Senior Bid Manager · Job Type: Permanent · Job Ref: #1038 · Location: Essex · Start Date: ASAP · Salary: c£75k-£80k + benefits package · Company & Project: An award winning Main Contractor operating across multiple sectors including Commercial, Mixed- ...

  • Provide CIC

    Graduate Business Assistant

    1 week ago

    Provide CIC Colchester, United Kingdom

    The Business Strategy and Service Delivery is a directorate within Provide and comprises of the following teams, Marketing and Communications, Business Strategy, Programme Management and Supported Living. · The Business Assistant role will support work streams and projects in eac ...