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Wolverhampton

    Apprenticeship - Level 2 Customer Service Primary Care - Wolverhampton, United Kingdom - The Royal Wolverhampton NHS Trust

    The Royal Wolverhampton NHS Trust
    The Royal Wolverhampton NHS Trust Wolverhampton, United Kingdom

    1 week ago

    Default job background
    Fixed-Term
    Description

    Job summary

    Apprenticeship for 16 Months : Level 2 Customer Service Practitioner - Primary Care Services

    We are looking for an enthusiastic and motivated person to join our team.

    This is an opportunity to join a Primary Care Network working for the Royal Wolverhampton Trust, made up of 9 GP Practices. The role will be working within one of our practices, supporting reception and the administrative teams. This has come at a time of great innovative changes in IT and technology in Primary Care and will be an exciting opportunity for the right person.

    We work closely to provide excellent customer service to our patients.

    If you enjoy meeting new people, have good computer skills and are looking for a training and development post, then this might be for you.

    Main duties of the job

    To work within one of our practices supporting with reception duties, administrative tasks, supporting the clinical team and management team.

    To build effective relationships with teams and to maintain your educational expectation which will have protected time allocated for you.

    About us

    The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

    We are delighted that we have been rated as "Good" by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

    The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

    Job description

    Job responsibilities

    Please see attached Job Description/Person Specification for a full detail of role and main responsibilities

    Please note if youre shortlisted and have not achieved GCSE Maths or English (or equivalent) at minimum Grade C, you will be required to attend an initial assessment prior to face-to-face interview. If you have stated that you have achieved the minimum requirement, you will be asked to show certificate proof of this at interview.

    Person Specification

    Qualification / skills / exper

    Essential

  • GCSE Maths and English grade 4 or above

    • Desirable

  • IT Qualification or skills
  • Experience of working in a team
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