-
Home Ownership Officer
1 day ago
Belmontrecruitment Liverpool, United Kingdom1 week ago Be among the first 25 applicants · Belmont Recruitment are currently looking for a Home Ownership Officer to join a Housing Association based in Liverpool. This is initially a 3 month temporary contract working 37 hours per week, Monday to Friday. · Key Duties You w ...
-
Home Ownership Officer
5 hours ago
Belmont Recruitment Liverpool, United Kingdom Contract, Temporary, Full timeBelmont Recruitment are currently looking for a Home Ownership Officer to join a Housing Association based in Liverpool. This is initially a 3 month temporary contract working 37 hours per week, Monday to Friday. · Key Duties: · * You will provide a customer focussed account mana ...
-
The Riverside Group Liverpool, United KingdomJob Title: Home Ownership Officer · Contract Type: Permanent · Salary: £32, £35,267.82 is achieved after 12 months successful performance in the role) · Working Hours: 35 hrs per week · Working Pattern: Monday-Saturday · Location: Liverpool,Hybrid · If you share our value ...
-
Head of Operational Policy
1 week ago
Homes England Liverpool, United Kingdom**Head of Policy**: · **Vacancy closing date 27th April**: · **Interviews week commencing 1st May**: · **A bit about the role...**: · Working in a team with the Assistant Director Policy, Process and Major Projects and the Operations Policy team, the Head of Operations Policy for ...
-
Residential Conveyancer
2 days ago
Douglas Scott Legal Recruitment Liverpool, United KingdomResidential Conveyancer · Liverpool/North - Office based · £35,000 - £50,000 · Are you ready for your next career move? · My client in Crosby is looking for an experienced residential conveyancer to join their fast-paced department. · The role would suite a residential conveyance ...
-
Customer Service Advisor with German
2 days ago
French Selection UK Liverpool, United Kingdom Full timeFRENCH SELECTION (FS) · Customer Service Advisor with German · Location: Liverpool · Salary: £28,000 per annum · Ref: 5430G · To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5430G · The company: · A globa ...
-
Compliance Officer
2 days ago
NECSWS Liverpool, United Kingdom**Company Description** · Come join us and make a difference in the world · Company Description · Come join us and make a difference in the world · We'd love your help. And we'll support you all the way. · **Job Description**: · We are looking for a highly self motivated individu ...
-
Compliance Officer
2 days ago
NEC Software Solutions Liverpool, United KingdomCompany Description · Come join us and make a difference in the world · **Job Description**: · Company Description · Come join us and make a difference in the world · We'd love your help. And we'll support you all the way. · **Job Description**: · We are looking for a highly self ...
-
Principal Auditor
2 days ago
Liverpool University Hospitals NHS Foundation Trust Liverpool, United KingdomAn exciting opportunity has arisen in our audit teams for motivated individuals with excellent communication and people skills. · We pride ourselves in promoting equality and valuing diversity. · **Location**: · **Role 1: Chester Office Base / Hybrid working**: · - To work across ...
-
Senior Helpdesk Administrator
1 hour ago
Ashley & McDonough Ltd Liverpool, United KingdomExciting opportunity to lead the Administration of a growing department within Ashley & McDonough. · Supervise the Helpdesk Team ensuring all colleagues deliver a helpful service acting act as the first contact; take ownership for these enquiries and administer their successful s ...
-
Part Time Accounts Assistant
2 days ago
OSP Group Ltd Liverpool, United Kingdom Part timeOur Client is a well known security company, providing services across the industry. OSP are looking for an experienced Accounts Assistant to join our clients company. · This role will be on a part time basis working 16 to 20 hours per week (flexible times, can be discussed furth ...
-
Customer Service with German
4 days ago
French Selection UK Ltd Liverpool, United KingdomFRENCH SELECTION (FS) · Job title Customer Service Advisor with German · Location: Liverpool · **Salary**: £28,000 per annum · Ref: 5430G · The company: · A global expert in their field with a presence in pharmaceutical and medical industries · Main duties: · Deliver the highest ...
-
Facilities and Procurement Assistant
22 hours ago
CMS UK Liverpool, United Kingdom**We are looking for a Facilities & Procurement Assistant to join our Liverpool office** · The Facilities and Procurement Assistant is a hybrid role made up of 50% facilities support and 50% administration support for the procurement functions at CMS. · The facilities support ele ...
-
Accounts Assistant
1 week ago
OSP Group Ltd Liverpool, United KingdomPosition Title - Accounts Assistant · Job Type - Permanent · Our Client is a well known construction company, providing services accross the industry. OSP are looking for an experienced Accounts Assistant to join our clients company. · With a positive attitude, a team player and ...
-
University of Liverpool Liverpool, United KingdomOur research into the Liverpool City Region Social Economy aims to support the wide range of social enterprises that exist in the region. There are some 2,000 social enterprises working across the city-region often in low-income communities that suffer from a range of social and ...
-
Building Surveyor
1 week ago
Novax Recruitment Liverpool, United KingdomThis is an excellent opportunity for a **Building Surveyor** to play an integral role within our Building Surveying team. · You will be given leading client facing roles in projects to help you grow in terms of your senior development, your professional output and your impact tow ...
-
Client Onboarding Administrator
1 week ago
Meraki Liverpool, United KingdomMeraki Talent are delighted to be engaged with a leading Financial Services company based in Liverpool with the appointment of a Client Onboarding Administrator. · The Company · Our client are a personalised wealth and investment management firm that have just entered a period of ...
-
Accounts Assistant
2 days ago
OSP Group Ltd Liverpool, United KingdomPosition Title - Accounts Assistant · Job Type - Permanent · Our Client is a well known Plumbing business, providing plumbing and heating services across the industry. OSP are looking for an experienced Accounts Assistant to join our clients company. · With a positive attitude, a ...
-
Head of Sales Administration De878
2 days ago
The Solution Automotive Recruitment Liverpool, United Kingdom**Head of Sales Administration - Merseyside** · KEY PURPOSE OF THE JOB · To provide the planning, reporting, and progressing of all vehicles sold by the business. This will encompass New Truck, Used Truck, New Van and Used Van being sold via online and offline channels. The role ...
-
Functionality QA Video Games Tester
1 week ago
Universally Speaking Liverpool, United Kingdom**Our Vision**: · A world-class partner to the games industry, trusted to deliver the highest quality services with passion, expertise and agility · **Our Purpose**: · To serve our partners by enhancing the experience of gamers across the world through our passionate and expert t ...
Home Ownership Officer - Liverpool, United Kingdom - 4Recruitment Services
Description
4Recruitment Services are seeking a Home Ownership Officer.The role is Liverpool based but expectation to travel to schemes that are in Liverpool and Manchester.
DUTIES AND RESPONSIBILITIES INCLUDE:
Undertake the role of Account Manager for shared ownership and leasehold customers, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards.
Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities.
Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required.
Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy.
Undertake customer engagement and consultation activities to support the Section 20 process, resolving queries and issues as appropriate.Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns.
Attend customer/resident budget meetings, as required.Manage scheme income and expenditure in line with set budgets, applying discretion for expenditure as required.
Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively.
Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti-social behaviour and unauthorised sub-letting.
Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes.
Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process.
Manage customer complaints in line with the agreed process, ensuring effective resolution within set timescales.Support the sign up of new customers through attending the handover/walkthrough of new properties, ensuring ongoing face to face support to customers on behalf of the Group.
ESSENTIAL REQUIREMENTS INCLUDE:
Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements.
CIOH partial/fully qualified or equivalent qualification or experience.
Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities.
Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information.
Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels.
What we offer:
24 hour one on one specialist consultant based within your geographical area
4Recruitment Services Employee Benefits Programme
Our own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email